Top Quality Air Duct Cleaning Inc.

Duct Cleaning
Burlington ON L7R 4J4
Write a Review
Write a Review

B. Paul Thind from Mississauga
B. Paul Thind from Mississauga
3 reviews Brampton, ON
8/10

Duct cleaning

Hired this company to clean my air ducts and I still noticed dust after the tech left. When I called them they said they would come back to redo my home. They haven't returned my calls or emails at http://pureairontario.ca/. Would not recommend them at all. No concept of customer service whatsoever. Please avoid at all costs. I thought I was getting a bargain but you get what you pay for.

I was contacted by their customer service rep in early January and was informed that they were closed for the holidays. I was immediately mailed out a cheque for the services I had initially paid for. I'm very happy with the resolution. They took responsibility for their tech's actions and reimbursed me in full.

Approximate cost of services:
$120.00
What could this company do to improve their services?
Return customer calls or actually pick up the phone. Learn the meaning of customer service.
Any advice to offer fellow homeowners facing a similar project?
Be vary of too good to be true rates. Ask for references and an actual company address.
Was this review helpful?

Previous versions of this review:

B. Paul Thind from Mississauga
B. Paul Thind from Mississauga
3 reviews Brampton, ON
0/10

Duct cleaning

Hired this company to clean my air ducts and I still noticed dust after the tech left. When I called them they said they would come back to redo my home. They haven't returned my calls or emails at http://pureairontario.ca/. Would not recommend them at all. No concept of customer service whatsoever. Please avoid at all costs. I thought I was getting a bargain but you get what you pay for.

Approximate cost of services:
$120.00
What could this company do to improve their services?
Return customer calls or actually pick up the phone. Learn the meaning of customer service.
Any advice to offer fellow homeowners facing a similar project?
Be vary of too good to be true rates. Ask for references and an actual company address.