Tom Trucker

Firstly, it was very difficult to reach them on the phone. I left 2 detailed, clear messages which were never returned, and even during office hours it was hard to get an actual person on the line.

I started to worry a bit the day of the move since I'd never received a confirmation call, but they showed up right at 3 (was told they'd be there between 3 and 4).

I decided on Tom Trucker over another moving company, because the other one didn’t have any plastic wrap and I was concerned about my leather furniture getting damaged if it wasn’t wrapped. Turns out Tom Trucker did have the plastic, but I didn’t notice until they were moving stuff into the new place that they hadn’t bothered to wrap anything except dressers so the drawers wouldn’t fly open.

Luckily, nothing seems to be damaged, though I was surprised that we didn’t have to sign any paperwork saying that they didn’t damage any walls or anything like that.

Overall, it was a decent move, but I’m not sure why everyone else raved about them so much (unless other companies are really so bad in comparison). They showed up on time, they moved our furniture, and they charged what they said they’d charge, with no extras for plastic wrap or wardrobe boxes. However, I never saw any drop clothes or protection blankets, they didn’t wrap any of the leather furniture, and at the new place, even though we had cardboard on the floor and clearly were trying to protect the floor, they were running the dolly on the bare floor off of the cardboard.