We had a horrendous experience with this company. I booked my move months in advance for our 4 bedroom house and went over many details of what we needed to move on the phone. On the day of our move Tom Trucker crew arrived with a small truck, like a cube van! No way was all of our stuff going to fit. I was really stressed out, the crews were difficult to deal with and stood around saying nothing outside while I tried in vain to reach their office by phone. They said they would have to do 2 trips, charged by the hour, and our new house was an hour away!!! They smoked incessantly and one mover was chugging strong booze out of a take-out coca-cola cup (at 9am). They started loading up our stuff, and were able to reach their boss on the phone although he wouldn't answer for us. He had them take our stuff somewhere until it could be sorted out (yes, exactly, they were worried we wouldn't pay). We finally got a call from the owner who said to me, not politely, that they only do half house moves, didn't I know that??? They were not equipped to move whole houses, only half houses. I told him that this was ridiculous and that at no point in any of our many conversations did I indicate that I would like to move only half my stuff! We kicked up enough of a fuss that another truck finally arrived a few hours later... Our move took all day until the evening. It was a horrible day. Go with a reputable company! These guys were a disaster.
- Approximate cost of services:
- $1,500.00