Windows in all house - Invoice 55167
The Window & Door Specialist, we worked with Lois the owner, purchased We purchased in October 2017 Platinum Series with R 4.0 and Low-E272, made by Vinylbilt manufacture and supposedly certified and approved by CSA? We pay a fortune for the "best windows on a market" and it's lemon from the start. All windows "ARMOR" have manufacture defects. During colder weather specially at winter time all windows leaking air at the bottom of the windows and with minus -5 Celsius it accumulating so much water at the bottom of each windows that start dripping on a floor and some have icicles. The frame and glass is cold to touch, Lenox furnace working without stop, never had that problem before with wooden windows. Many calls emails and pictures sent to office, and Stefany, requested 3 times to send pictures and no one looked after us. Mistake to do all windows at once.
- Approximate cost of services:
- $18,000.00
- Company Response
Hi Helen, the owner has personally inspected the issue at your house.
Our owner's understanding is that the issue arises from moisture in the house which causes the condensation on the inner pane of the glass, no between the glass, which would be typical for a sealed failure.
Also, we have contacted the manufacturer, who will inspect the issue as well. After that, we can confirm the issue together.