I am heartbroken after a horrible experience with TMC. They have destroyed my great great aunt's buffet. First, we agreed to the contract then were called two or three times so they could beat more money out of us. Bryan the sales man assured us the scratch coat was included in the quote, but oh no it was not.
When the buffet was delivered it was missing some hardware. Two months later the veneer started peeling, so I sent it back. It was delivered last night and it's in even worse shape. The peeling is still obvious,and a piece of the drawer had been chipped out/broken and replaced with wood that doesn't match the rest of the drawer.
I feel sorry for the lovely deliveryman who tolerated my tears last night.
I am furious, and will be following up with TMC personally. I want my money back. They destroyed, not restored, my heirloom.
- Approximate cost of services:
- $5,000.00
- Company Response
Mr. & Mrs. Hartford,
You are absolutely correct, the repair is unsatisfactory and it is inexcusable we did not adequately repair the veneer the first time. We would like a second opportunity and have and indicated this request to Mrs. Hartford numerous times. Understandably, you refused our request. Mr. & Mrs. Hartford, I strongly urge you to reconsider your position and contact us if you do. Please, remember we fix old furniture – it’s an art not a science and we can do a lot better than the quality you have most recently received.