I should have called these guys first for my LG appliance. Lesson learned. If you have a LG appliance that is out of warranty - DO NOT CALL LG. CALL the Appliance GUY first! Quick to respond and waited a couple of days for them to show up. Came when stated. New what he was doing compared to the LG recommended guy who asked to see my manual. Determined no parts available, but he has a work around. Music to my ears. Quick workaround to get the appliance going, as he need to get additional parts and coming back in a week. I am ok with this approach. It works (finally) and he has a long term solution, which does not included replacing my appliance - LG's approach. I have to say it put my faith back into professional people who believe there is more to fixing an appliance then reading a manual. Also to note - LG states after 10 years no support. Who buys a $6,000 appliance every 10 years? Thanks guys! All is working!
- Approximate cost of services:
- $150.00
- Company Response
It was my pleasure helping you with your appliance. I know many people in the appliance industry and I always try to use all my resources to figure out a solution even if it means sending a colleague of mine.