Our fridge broke one weekend and we made an emergency trip to the local Tasco to figure out our options for a new one.
The sales rep spent quite awhile with us that evening while we decided which one to choose and we ended up going with the Samsung RB196ACRS and delivery was confirmed for Thursday that week.
When the fridge was delivered we discovered damage to the kickplate at the bottom of the freezer and a dent in in the door. We also realised that it did not include an ice maker - something that was not made clear to us by the sales rep, in fact when we bought it he made mention of the fact that the the delivery guys would not do any water line hook ups and that the best he could do was recommend a plumber to us. Needless to say that plumber wasn't necessary!
We reported the damage to the door and kickplate to Tasco within an hour of the delivery and they assured us it would be taken care of. Weeks later and we are still being given the runaround by Tasco head office - apparently they have registered the service call with Samsung and are always going to call us back to give us updates yet never do. I do not even have any kind of incident number to follow up with Samsung myself. In addition we purchased the extra warranty from Tasco so we could avoid having any kind of troubles like this.
In a nutshell, once you have given them your money and they have delivered you a damaged product their communication and efforts to help you all but disappear.
I honestly could not recommend buying from Tasco given the aftercare service we've received so far.
- Approximate cost of services:
- $1,500.00
- Company Response
Hi Lucinda,
Unfortunately Tasco Distributors does not hold the manufacturer's warranty on your Samsung fridge. Cosmetically speaking doors and cosmetic parts of the appliance can take more longer to order and receive. Our delivery team is only for delivery they are not responsible hooking up waterline for fridges to your existing application. This does either require a tradesperson and our a certified Tasco installer (with an additional charge). We are sorry that you had this experience.