Tasco Appliances

So our kitchen designer suggested Tasco. They have a great deal on the 4 new appliances from Samsung. We purchased the extended warranty. So within 2 years our oven locked and the mother panel died. it took two weeks for the technician to come and find out what was wrong. He showed up 1 hour late. I was at home for the full day. It was a Friday, he showed up at 6pm no calls he would be late nothing. He was in the house all of 2 minutes. Said we need two parts. it took two weeks to get the parts. Second visit he was 1 hour and 45 minutes late. again no call or apology on his tartiness. Used my butter knife to try and open the oven. No such luck. after 30 minutes he finally opened the oven by removing the back panel. He replaced the two parts, it did not work. His recommendation was replacement. I was told Tasco would be in touch on Monday. I heard nothing. I called on Tuesday, they said they would look into what was going on. No call back. I called Wednesday afternoon, I was told that the technician needs to check out more with Samsung. They are not willing to replace right now. So I wait. They will be making a third attempt at fixing it. Replacing the thermometer. I am waiting to hear when the part is in. 7 weeks without a stove. Tasco said this is normal. Shame on tasco, I would not touch them with a 10 foot pole. I will continue to spread the word about the horrible service