Back in the summer of 2015, I approached Tasco with a budget to update all my household appliances. Zaid was my sales man and immediately put together a quote that was 30% above our original budget.
After trying to change the order to make it work, We decided to go elsewhere to purchase our oven, but still buy our fridge, washer and dryer. Having stressed our desire to purchase a gas dryer we came to a deal and we purchased all 3 appliances. On Nov 20th they were shipped to my home only to find out they shipped an Electric Dryer. After notifying them about the mistake I have been told it's been orders however it's now Dec 18 and I still have no idea when my dryer will be delivered. Christmas is coming and I'm doing laundry 20 mins away at the local laundry Mat. This is so unacceptable that a company with such a reputation would make this mistake in the first place then to have zero follow up to assure me as to when my order will be recieved. Lesson learned and I will not forget this going forward
Sincerely
Very unsatisfied customer
- Approximate cost of services:
- $1,400.00
- Company Response
Hello. We're very sorry to hear about this. Please know that a positive customer experience is something that is important to us here at Tasco. Could you please send us an email to tasco.communitymanager@tasco.net with your personal information, including invoice number, so we can look into this for you? We were unable to locate your file. Once we have more information we will have someone connect with you as soon as possible to discuss the situation. We apologize for the inconvenience and appreciate your patience in this matter.
UPDATE: Hello again. We were just informed that you spoke with one of our representatives, Cathy, regarding the issue and that we were able to arrange an exchange for you tomorrow. We're happy to hear we could reach a resolution for you. Please let us know if there is anything else we can do to help. Thank you.