8 year old Kitchen Aide fridge died on us. Tasco's initial response was merely to recommend a repair guy. Their recommended repair guy was busy for two weeks, so we called others. Long story short, he figured out which part had died (and again, an 8 year old appliance shouldn't have major parts simply die). The part is unavailable anywhere. Tasco's response was to pass the buck and basically say that they are not responsible for parts. Would not give me a contact at Kitchen Aide who could help expedite the process of finding the part. Simply put - they couldn't care less. Recommendation - buy your appliances from people who care about their customers.
- Approximate cost of services:
- $3,500.00
- Company Response
Hello there. We are very sorry to hear about the issues you are experiencing with your fridge. Can you please send an email to tasco.communitymanager@tasco.net with your name and invoice number so we can locate your file? We have been unable to find it under your username. Once we have your information we will look into your case and have someone connect with you as soon as possible.