After what I thought was purchasing products from a top retailer, I was extremely disappointed in the follow up service.
They dropped off the Washer/Dryer in my living room vs. installing it in the laundry room as paid; and now want to charge extra $$ for moving it. Additionally, the sales person did not fully explain what was needed for the install process which led to significant delays.
The WORST customer service I have ever received after spending so much -an truly awful experience!
I would strongly recommended another retailer for Wolf/Subzero/Miele.
- Approximate cost of services:
- $20,000.00
- Company Response
Hello. We're very sorry to hear about your experience. Please know that a positive customer experience is something that is extremely important to us. We have brought this issue to the attention of our Operations Manager and were happy to hear that we were able to move the units for you at no extra charge. If there is anything else we can assist you with please feel free to reach out. Thank you.