DO NOT BUY FROM TASCO OR GOEMANS which apparently is one company they merged but keeping it hush hush. I bought 3000.00 worth of kitchen appliances and the whole experience was a nightmare. First I could never get anyone to pick up the phone in the shipping department and finally spoke to a woman named Vicky who was extremely rude. Then once the appliances got to the house the fridge was damaged and the driver seemed very annoyed that he had to come back. I also heard him say it was probably an older one with "ship as new". When I asked him what he meant he had no choice but to explain. He said that sometimes Tasco will have a damaged product come back from another customer's home, fix it and send it out to another customer making believe its a new product in box. I will not shop there again and when the other fridge was brought to me, I thoroughly inspected it to make sure no scratches, dents were present and it couldn't be a used fridge.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Sarah. We're very sorry to hear about the issue you experienced with your fridge. Please know that a positive customer experience is something that is extremely important to us. Can you please send an email to tasco.communitymanager@tasco.net with your personal information, including invoice number, so we can locate your file? We have been unable to find it under your name. Once we have your information we will look into your case and have someone connect with you as soon as possible.