While the prices on the products was good the service is very poor. I told the delivery that I would not be on site and would pay by credit card. They said no problem, taken care of. Next day they brought everything and asked for me to be on site in 2 minutes which I explained the day before was impossible. My contractor was there to receive but they would not deliver. Then when trying to get them to re-deliver my stove (they damaged it when returning it to their warehouse) they said they had to get another one. I heard nothing for 2 weeks. I had to follow up with them (10am) and they acted like it was not their problem. Said they would call back in a couple hours to let us know the status. 5 pm we had to call again since no call and were rudely told "if I had an answer, I would have called you, wouldn't I??". The sales person, Steve, went on to be incredibly rude and was shouting at me and my wife about how we will get our stove when it's ready. I actually had to ask him to calm down - which he did not. The best part is they charged me for a re-delivery charge which they had ASSURED me they would not do. Now I am going through their customer Service merry-go-round which takes a week for them to call back (they don't answer the phone), if you get a call at all.
Bottom Line: I would gladly pay higher prices to not have to deal with these people. Nightmare.
- Approximate cost of services:
- $9,000.00