I bought a top-of-the-line washer dryer from Tasco and the purchase process was very pleasing. Steve was more than eager to complete the sale, and he promised I’d have my top-of-the-line w/d for life.. he was serious (ie. I’d have it for life whether I liked it or not). When I called Steve and told him that the dryer was awful, he back-tracked on his promise to ensure I’d be a happy customer (after I asked up front about the performance of what I bought) and he told me that Tasco would not stand behind me and that I was in the hands of Miele who, if I was to talk to very nicely, might help me out. In other words, Tasco didn’t back me up even though I bought from them. Miele, well, is another story…
Bottom line: support, customer service, or trust, is not what Tasco is about. Buyer beware.
Jan 21: in response to Tasco's comment - I'm not sure what you are going to look into..you've already told me there is nothing you can do for me..
- Approximate cost of services:
- $5,500.00
- Company Response
Hi Deborah, we are very sorry to hear this. We want to assure you that customer service is very important to us. Please send your contact information to tasco.communitymanager@tasco.net and we will look into this for you.