We have been self-renovating our home over the past few years and were able to purchase the Electrolux fridge we had been wanting at another retailer. After purchase we decided to spring for the stainless trim kit. We gave the salesperson the model number of our fridge and they noted that it had been replaced with a newer model but that the same trim kit would work. Taking their professional experience as that we ordered the kit. Not being at the final stage of our renovation we received the part and tucked it away in the box unopened. Now that we are ready we opened everything up and tried installation. Turns out that the kit does not in fact fit our model fridge but only the newer model. I contacted the salesperson we bought it from and explained our predicament. He checked on the computer and said that Tasco is waiting for 4 identical units to come in for other customers and that it would seem logical that they would simply take ours back and give store credit...EXCEPT...that customer service is only done through the central office now and that I would have to speak with them. I called customer service and was coldly shut down before I even finished my sentence. They would not even entertain taking back the kit since it was purchased over a year ago. I can understand with a fridge or something that has mechanical pieces which are subject to aging but this kit is literally 4 pieces of aluminum...brand new still in the box...and they currently have 4 identical units on back order. I am at fault for not double checking the part the salesperson ordered but their complete dismissal of any responsibility or furthermore unwillingness to work with me to find any type of solution is appalling. As an architect I maintain an ongoing relationship with previous clients and will work with them to address any items that may arise over time. It is good business and it is common sense. Based on this experience I will have no issue at all with recommending that my clients avoid Tasco, unless they want to eliminate all chance of a positive customer service experience in the event something goes wrong.
- Approximate cost of services:
- $350.00