Thinking Tasco? Think again! Thinking of purchasing their warranty? Again, not worth it. Tasco on Dufferin sold us their extended warranty on the 4 kitchen applianaces we purchased. It is now 4 years and since we've made no claims, we are cashing in our credit only to find out that they've changed their 6 months from warranty expiration to 4 without notifying us in writing!
Luckily, we kept our original paperwork and provided proof. Now we're faced with another hurdle (which was neither mentioned or provided to us in writing) that we cannot combine the 4 extended warranties amounting to $730 towards our purchase...we may only use 1 per appliance and the lowest valued one. Their sales staff advises that the total amount may be used towards our new purchase...well, false. For a company who pride itself on professionalism, excellence, satisfaction, comfort, etc, I'd certainly say they way we were treated was the opposite of all those and more.
To add insult to injury, the free delivery that was offered when we purchase has since been...retracted.
- Approximate cost of services:
- $13,600.00
- Company Response
Hi Lien,
Please contact our extended warranty department regarding your comment at 416 642 5600. They will be able to explain how the unused warranty credit works and how it is applied.