Tasco Appliances

I received the worst service that I have ever experienced from Tasco on Dufferin in Toronto and it is still ongoing. I ordered a very expensive dual-fuel range which I was told would take 5-8 weeks. So, I paid 50% and signed the special delivery order and faxed it back immediately. I later discovered, when I contacted them almost 2 months later to confirm delivery dates for other appliances that I had also ordered, that the range order had not been put through because I had not given them a precise delivery date (how one does that with a 5-8 week window was not explained). When I complained to the sales person he argued with me and told me that it was my fault for not understanding their process. I am now still waiting for this delivery. I learned through a conversation with the shipping department that my sales rep had been fired. However, despite the fact that I still have an outstanding order with them, no one bothered to inform me. Emails I sent to this sales person for updated invoices simply went unanswered. I have placed numerous messages through customer service and by direct voice mail with the manager, but she has not bothered to call me back. I guess with their high volume they don’t think that even my spending over $20,000 warrants decent customer service.