We recently purchased 4 major appliances from Tasco for our new home. Unfortunately, the Kitchenaid dishwasher we received did not work out of the box. We called Tasco who directed us to the manufacturer. The manufacturer sent a technician who determined that the motor (one of the primary components of the dishwasher) needs to be replaced. Given that it is a brand new machine and has never worked, our perspective is, we did not pay for a refurbished machine but a new one and therefore wanted the machine replaced, not have a major component repaired.
We told the manufacturer this and their response was, we purchased the machine over 7 days ago (we purchased it early in May but the delivery date was not until May 29th) AND the serial number is showing the machine to be over 2 years old and so they would not replace it.
As Tasco sold us and delivered a product with a major defect, we believe it is Tasco's responsibility to replace the unit with a new one and then they can deal with Kitchenaid (Maytag) regarding the defective product.
To this point, we have been given the runaround from both Maytag and Tasco who are playing a game of pass the buck. Neither accepting responsibility even though our Tasco sales agent has stated that he agrees with our position. The reason I have not given Tasco a lower rating is because of the sales agent, who appears to be truly trying to help us resolve the matter. But to date, we are still stuck with a brand new dishwasher that has never worked and has a broken motor. At least it looks nice....
I'm hoping in the next few days I'll have reason to return to this site and change my rating but at this point, I'm not holding my breath.
UPDATE: As per Tasco's reply below, I'm happy to report that the matter has been resolved and our dishwasher will be replaced with a new unit. I'm still a little frustrated that it took over a week to get to this point but none the less, Tasco customer service did work with Maytag to have them replace the unit. We should hopefully receive the new unit soon.
- Approximate cost of services:
- $0.00
- Company Response
Hi Mark,
A Tasco Customer Service Reprentative has contacted Whirlpool Canada to escalate your file and has been successful at requesting a replacement dishwasher and has been in touch with your wife. Our shipping department will contact you to make arrangements for an exchange. If you have further questions please call our Customer Service Department at 416 642 5600. Thank you.