We contacted 5 companies for quotes. Rick showed up from Surfside. He made a very good presentation, he was knowledgeable and the price was competative. We were advised that Surfside does not contract out any of their work which we liked, we were also comfortable knowing that they have been in business for a long time. We signed the contract with great expectations unfortunately they were not met. The first crew came to do the pool construction (18X36) These guys did a very good job and we were happy with their work. I will give credit where it is deserved and the construction of the pool itself appears to be very good. The issues we had were with the interlocking. We were advised that they do not contract out any aspect of their builds which is not true. The interlocking was done by a contractor who did not seem all that happy to be there and it showed in his work. He cut corners and wasn't very thorough, he did an average job but not what I was expecting for the money I paid. What really bothered me and what any potential customer should think twice about was the fact that the contractor changed the design of the landscaping without authorization. Furthermore he demanding more money from me for the changes he made without pre approval. I called Surfside and spoke with Rick. This time he was not helpful at all and advised that I had to work it out with the contractor. Surfside refused to accept any responsibility for their contractors. Once the job was completed and it was time to settle up Surfside tried to double bill for items that had already been paid for and there were a few hidden surprises at the end. I have used Surfside for the last 1 1/2 seasons to open and close the pool and I can say that their crew is very good to deal with and I have no complaints about them. Overall this is what I would say... Surfside is not a bad company but they are not great. Once the deal is signed you are no longer a priority which is a shame because of the amount of money you spend on these projects. They work very hard to get your business but not to keep it or make you happy. I would urge any one considering using surfside for a new build to think again and check all reviews on homestars and other places before signing the contract. There are so many other companies out there and there should be no reason to settle for mediocrity which is what Surfside is. If you have any questions about this review and are thinking about using Surfside please feel free to contact me.
- Approximate cost of services:
- $70,000.00
- What could this company do to improve their services?
- Better customer service. Truthful sales tactics. Stand behind your contractors.
- Any advice to offer fellow homeowners facing a similar project?
- Think twice. Not bad, but not good and you should expect greatness when spending this type of money.
- Company Response
Wow Corey I was really dismayed to read this review. We built your pool a year ago, you had some issues with sand in the interlock which we fixed this spring. This is the first we have heard about other problems with the interlock.
Could all this be the result of us basically refusing to accept responsibility for the crack in your basement wall that you claim is our doing? We have gone over this and our equipment has never damaged a basement wall in over 40 years. Our equipment ran approximately 4 to 6 feet away from your basement wall leak area and the ground is extremely hard. Your house is also 20 plus years old and has probably just slowly settled causing the crack to show at this time a year after we built the pool.
I'm sorry you feel it necessary to write such a review when we have resolved every issue that you have brought to us regarding the pool and landscaping. The basement wall issue we definitely feel is not our responsibility and we have gone over this with you in several email discussions.