We had a problem with our bathtub filling up and overflowing. Norfolk Plumbing called these guys in. Mike came and was pleasant and was working hard. however after seven hours he had not made progress. He then called in John who was here for an hour helping him out. Our family had been without toilet or water at this point for about 12 hours. At 9 p.m. mike came and said they were going home. The bathroom was a disaster; the toilet was off; and when I asked john what was happening he totally flew off in a fit of rage. He called me every name in the book, slammed the door on his way out and basically told me to f... off. i was shocked. As was my family who witnessed everything. The next day new people came found the block nine feet from the city connection (where mike had been for seven hours) and it was fixed in under two hours. I read the reviews and am wondering what has changed the approach this company is taking. They are truly horrid and should not be in this business if they have no respect for their customers.
- Approximate cost of services:
- $0.00
- Company Response
I don't reply to comments because I believe everyone has a right to speak there mind , but the comments this women printed is full of false statements. I've been serving the lower main land for over 20 years and never met someone so unappreciative and overbearing in all my life. 9 hrs working on her problem and after telling her we need to put a clean out out side to flush the line she started threatened that she is a lawyer and she is going to make us pay
Then proceeded on telling me that she's not paying me for nothing . All I told her was she's not getting billed for all the time there, and we will be back in the morning. She's a bully with threats of legal action is not acceptable and will not be tolerated . I apologize for losing my patience with this woman and also shocked that people like this exist