I am so disappointed with the service we received. We had Student Works stain our deck and it has been a disappointment from day one. We wanted to use a stain so that we would not have to do the deck every year. They sold us on going with a non-traspent stain. But after this winter we realized that they only painted the deck and did not use a stain that soaks into the wood. Most of the deck has pealed and chipped. We now need to redo the entire deck. On top of that, they did not clean the wood or pressure wash it, when I asked about that they said they did not need to since it was a stain. It seemed weird to me, but I trusted them as they are supposed to be the experts. Needless to say that they should of washed the wood rather than just painting over it.
When I appealed to the warranty department they told me that the deck peeled because of the old wood and harsh winters and therefore do not cover the deck under warranty. They did offer me a maintenance package at an expense to me.
I would not recommend this company to anyone, they do not stand behind their work and their student are not very knowledgeable. Do yourself a favour and go with a contractor!
- Approximate cost of services:
- $4,200.00
- Company Response
Hi Jeff, we are sorry to hear that your experience with Student Works hasn't been a good one. It's true that we do not warranty decks as we cannot control what happens on a walked-on surface (furniture being dragged around, pets, animals, shovels, moisture from snow, etc.). It is mentioned on the contract in multiple spots that it is not covered. If you would like to discuss this further with the office, please send an email to office@studentworks.com. You may also send pictures of the deck to this email so it can be further evaluated. Thank you