Never helped us with the cracks we told them about less than a year after installation
We picked out the granite with our carpenter for our kitchen and bath. The carpenter said when they brought the granite to our home it broke twice and they had to return. After installing our granite countertops in the kitchen we shortly noticed a crack and then two. The carpenter said he would tell Stone Trends about this and he was sure they would come and fix it and he said the owner said they would. They never came so before our warranty ran out my husband went to them and came out with a preparation to rub into the cracks. He did this but you can feel where it was applied. The cracks are still appearing in the counters. One is near the sink which we heard is a weak area but the other area of cracks is on a small area of counter next to the stove that was not cut
into. I wish we had never chosen granite now yet friends tell me they have never had this trouble with their granite countertops. Very disappointed in the service and the product.
- Approximate cost of services:
- $0.00