Sterling House Interiors

The most unpleasant shopping experience ever. Very nice service until deal in done. We ordered our furniture in November and we haven't received it yet (March 14). The promised date of the delivery was January 15. We need a new dining table and a bedroom set but we will be avoiding Sterling House by all means.

Sweet talker, bad after service, extremely long wait time. Full of empty promises. Who in their right mind delivers furniture 2 hours before midnight. Table top slightly damaged, but no big deal. Edges slightly damaged, but no big deal it's just money.

Bought some tables from Sterling and when I had some delivery concerns but the Manager was very helpful in resolving the issues. Their delivery service was fine in the end and I have received all my furninture

Highly recommend Sterling interior for all your home furnishing purchases. We shopped around for months to find the best suited sectional for our new home and happened to walk into Sterling one day. We where very impressed with the friendly customer service from the minute we walked in. Peter was absolutely patient with helping us find the right sectional and kid friendly fabric. We shopped around and he gave us by far the BEST price around! Now, we are in the process of purchasing kitchen tables, lighting and accent chair from Peter. Peter said our sofa would take 6-8 weeks but was ready by the 5th week ... this is what happens when ordering from Canadian local manufactures. I've referred many friends and will continue too! Thanks for all your help Peter! Can't wait to finish the rest of the house!

This is my second purchase from Sterling House Interiors and again i am a very happy camper. Not only did i get the best price in town for this bar but the service still amazes me, these guys really do care about there customers. They sent 4 strapping guys to put this bar into my basement. I will be back again guys ! you can bet on it !!

We just received our custom made Mennonite bedroom set and it's out of this world!!!! What an absolute delight it was dealing with the people of Sterling. The manager is very knowledgeable about the products they sell and helped us customize the pieces to fit our room. He took the time to remove and replace handles so we would be able to better visualize how things would look.
He called over the his designer in helping select the right finish to match our room. She was very knowledgeable as well and helped us make the right decision.
The only drawback to this experience is that the set did take 2 weeks longer than promised but it was WELL WORTH THE WAIT!!
Thank you thank you thank you!!
Look forward to dealing with you guys again.

I purchased a Aico dining room & bedroom suite from Sterling House..not only did i get the best price, but exceptional service. I was recommended by a friend who told me about this great store and the really nice staff, i was not let down. The delvery guys ( 4 of them came to deliver the furniture because it was so heavy) they were the nicest guys very professional and careful with my new hardwood floors. I will tell all my friends about this store !!

Sterling House Interiors is a location for Furniture depot. When I went into the store in July, I was attracted by the price the owner of the Furniture Depot gave me for what I was looking for. The two sales people (Cristina and Peter) were extremely friendly and helpful. I left happy with a $16,000 purchase.

In September when we moved into the new house, that was when the problems started. Our furniture was delivered on the scheduled date, however, one main bar was missing from the bar set (how would you miss that?), the mirrors on the wall bar were cracked, and the marble top on the night table was badly chipped. After talking with Sterling House people on the phone, the delivery guys took the wall bar back, and promised an exchange of the marble top for the night table. We were told that all three pieces would be delivered in two weeks. Two weeks later, no news arrived. We called Sterling House, and were told that maybe another two weeks. We patiently waited for another two weeks, still no news. Finally my husband and I drove all the way from Maple to Mississauga to the store, and in the store, we were told that our furniture would be delivered on the coming Monday. On Monday, the delivery truck came at about 8:00pm after my husband had been waiting at home for a whole day, with the missing bar, nothing else. The delivery guy told us that he thought the rest of the stuff would be here in another two weeks (Another promise of two weeks? What else is new?). That was about 1 month ago. Till today, we still didn't get anything. I sent many emails to the store, never got any replies ever again. My husband tried to call many times again, and he always got the answers that the purchase had been confirmed to be on the truck and that we should receive them at the end of next week. Now it is three months after the first delivery, we are still missing the exchanged items for the two damaged pieces.

My husband and I are the kind of people who don't like to whine, but it is getting to the point that either of us can stand the frustration anymore. He just made a fax to Sterling House to make it more formal, and I am thinking that if this issue is not getting resolved in another week or so, we are going to make a compliant to the Ontario Minister of Consumer Services.

Update: Sterling House called my husband after receiving the fax, however, this time, they claim that they didn't remember that was a chipped marble top to be replaced. How interesting!

My advice to this store is: avoid as much as you can unless you can stand the nearly to none customer service.

We were interested in finding an entertainment unit. Staff was friendly, helped us find something within our price range that fit our taste. They took the time and showed us different options from the catalogs they had in store.