Sterling House Interiors

Furniture
ON M5A 1A1
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HomeStars  >  Furniture in Erindale  >  Sterling House Interiors  >  Receiving service from manager
john in North york
john in North york
5 reviews North York, ON
6/10

Receiving service from manager

North York

Bought some tables from Sterling and when I had some delivery concerns but the Manager was very helpful in resolving the issues. Their delivery service was fine in the end and I have received all my furninture

Approximate cost of services:
$3,200.00
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Company Response

I feel that as a store we tried everything to satisfy this customer who's name is Peter NOT John. I really think there should be some sort of control on Homestars part . As this customer did purchase from us but did not buy $3200 worth of furniture. He purchased a single $299 coffee table. The coffee table missed our Ashley truck for Christmas and I advised Peter Glarentzos (John) that unfortunately he would have to wait until our next truck in January. At this point I offered him a full refund if he wasn't willing to wait or he could borrow a coffee table until his came in. He said that he was "ok and could wait". When the table arrived in January, I personally delivered the coffee table to his residence in the Beaches (approx. 1 hour drive). As a retail store we pride ourselves on making EVERY customer happy. I realize we can't win them all but we honestly do try our best. These kind of reviews are upsetting especially after John (Peter Glarentzos) promised to have his review removed after I delivered his coffee table. I really wish there was a Homestars where we can rate customers :)

Previous versions of this review:

john in North york
john in North york
5 reviews North York, ON
0/10

Beware : Do not give them a deposit !

North York

Provided deposit for living room furniture Dec 8th and they promised wife and I could pick up furniture prior to Christmas.

They told us twice to pick up furniture prior to xmas and then told me that they made an "error" and furntiure was NOT available for pick up. I sent email to manager to help me and to date they have not emailed me back. They took my deposit but they knew they could never obtain furniture prior to xmas and left our family in a difficult position over xmas. It is January 14th and they have not returned our emails to date and no furniture has been received and they have not offered to return our deposit.

OUTRAGEOUS !!!!!!!!!! They claim customer service is important to them but they look to take advantage of customers . We are exploring some options now but please avoid this company!

Approximate cost of services:
$3,200.00