Stafford Homes Ltd

Horrible workmanship. Avoid at all costs - leaking ceilings
The trims are all bad

Insulation issues

Never seen a builder so careless. Zero customer support or service

Nobody from stafford responds. Going through Tarion inspections. Complete headache.

Buyer beware

Avoid this builder at all costs! We could not have had a worse experience buying a home, watching it slowly get built (even after we eventually moved in), and dealing with this builder.

I could write a book, but some of the main issues we had dealing with Stafford:
- very long delays in construction but also in getting responses from their executives, site managers, and subs. Rude, dismissive, unprofessional, especially Stafford's own staff, and it was worse the higher up you went.
- Poor initial build quality overall with many dozens of poorly done fixes (or re-fixes) post-moving in, rude workers either showing up unexpectedly or missing times that were set. Not a great final product, either - shoddy workmanship from simple trimwork to electrical to cheap windows, etc.
- dealing with Stafford was extremely frustrating and in the end our family felt very disappointed and that we bought from a low-quality builder with a corresponding kind of experience.

I’m happy with the home I purchased, however, I have had a few issues with the builder for my freehold town house. The most alarming is that the builder kept a spare key to my home without my knowledge and let themselves in without my knowledge or consent. According to my lawyer, Tarion, and the Durham police department, this is not common practice and it trespassing. Only after I complained, was I told that Stafford informed us they would keep a spare key, which I was most certainly not told, as I would never have allowed this. Stafford refused to pay to have my locks changed so for my personal safety, I had to pay for this on my own. Stafford had people in and out of my house for over an hour and because no one was home to monitor them, I have no idea who entered my home, what they did while they were there, and what they may have touched, damaged or taken during the hour plus they trespassed into my home.
Be very careful with this builder!

Very customer service oriented. These folks go above and beyond the call of duty to listen and accommodate their customer's needs. Friendly and trustworthy. Building of site has yet to begin, so stay tuned for report on overall delivery of product. To date however, these folks are A1!