Bought a king size mattress box and frame, six months ago. Waited 2 months for a service tech to come out to assess the damages. Everything was defective and I had to go and get it replaced.
The first attempted delivery:
The drivers told me the day of thr delivery that I needed to have it steam cleaned. They refused to take the mattress without a cleaned.
We got it cleaned.
The second atempted delivery:
The drivers refuse to take up a king size mattress in an open-concept staircase do to child gates in which the day before the delivery I had notified customer service that I had child gates as I have a toddler and they assured me that there was no issue and that the delivery would be successful. The end result of this delivery was that the driver took the old mattress and might I add that he was able to lift and carry the king size mattress with one hand by himself to the delivery truck whereas he was unwilling to take the new mattress upstairs with his colleague.
The mattress is currently in my living room and I had to search for helper on Kijiji to help me take the mattress upstairs to my bedroom.
Not only did I have to pay $130 to disinfect a defective mattress I also had to pay $45 for a helper off Kijiji to come help me take my mattress upstairs.
If you want the same great customer service I had, please go ahead and purchase your mattress at Sleep Country! Great experience for me!! Hope this review helps you make a wise decision!!
- Approximate cost of services:
- $2,500.00