Sleep Country Canada

I bough a sleep set at the big sale August 2014 for my sister who is very ill and is very heavy. The sales person was aware of this. A few months later, after normal use, the box spring shattered on one side. It's construction was very flimsy. Sleep Country voided warranty due to "ABUSE". Complained directly to store;they offered to 'do something' but we had to pay more $ & they wanted us to transport the box spring ourselves (which we could not do). Finally so frustrated,we bought a new box spring from different company. Not impressed - they sell shoddy material & have poor customer service.