I have been involved with a warranty claim for our mattress for over a month now and still they have not replaced the mattress. We are waiting yet again to see what they will do. Our mattress is only 6 years old. From the initial photos (which is not how the inspector measures the indents and shifting), to the subsequent photos requested, to the wait for an inspector to contact me, to having the mattress professionally cleaned as required to, to waiting for a further response and another inspection the sleep country warranty claim process is a time consuming hassle meant to exhaust you. We were told that because there was some minor discolouration on the mattress from sweat that we had to have it professionally cleaned and it is still quite possible that the claim would be rejected. We have an expensive mattress pad on our bed, but there is some very minor discolouration. If you want to have any chance at a successful warranty claim make sure that you put a fully waterproof mattress pad on your bed as even the slightest mark will result in a denial of your claim. There response time is also horrible - it always takes 3 days to get a response and an inspection takes 2-4 weeks to get.
- Approximate cost of services:
- $1,100.00