Four years ago I purchased a Simmons Beatyrest from Sleep Country in Ottawa. The salesman asked if I needed a bed frame but I declined because I allready had one. After about 3 years I started having back pains and noticed a slight sag in matress. Finally after a year of agony I decided to purchase another bed knowing the sag was not enough to go through the warranty. When I went to remove my old bed to be replaced by the new one, the wood on the box spring was broken which probably caused the sag in the matress. I called sleep country and they assured me there shouldn't be a problem with replacing/repairing the box spring. He gave me a number to call for the warranty. They told me my warranty was void because I didn't have a center support beem for my Double bed which was needed for Simmons Beatyrest. I tried telling them that this was never mentioned to me and I would have purchased one if I new. She told me that it states that in the Warranty booklet which I also never received. This was a loosing battle so I called back sleep country and told him what happened. He had no idea a center support beam was needed for any Double bed. He said he would look into it and get back to me within the week. It's been over two weeks and I'm still waiting. What upsets me the most is that I just purchased a new bed from them . If there was any way to return it I would.Like most places I guess, once they have your money, they don't give a damn. I do not reccommend Sleep Country.
- Approximate cost of services:
- $900.00