Shipton's Heating & Cooling Ltd

We had our furnace stop working seemingly at random in the middle of January. Not fun! We called Shiptons as they were highly rated on Google and the first company to come up in Hamilton when you search furnace.

Technician (#1) came out, ran a "diagnostic" and said the thermostat was the problem, quoting us $400 to fix it. It was a peaksaver thermostat, so we called them directly asking them to replace it rather than purchasing one through Shiptons. Peaksaver came and replaced the thermostat for free. The problem continued - furnace would randomly shut off. I called back not happy and asked for a more senior technician who could help figure out what the problem is.

Technician (#2) came out, thought it might be the door switch and wired around it. Said they would order the door switch and come replace if it wiring around it proved stable (which it did).

Technician (#2) came back out to install the door switch, only to find out that the door switch was never ordered, and he didn't have what was required to do the fix. Wasted service call.

Door switch is ordered in. Next service call is two new technicians.

Technician #3 looks at the furnace and begins to tell me all the things wrong with it. Selanoid valve not working for humidifier. Improperly sloped piping. Leaking gas valve. (NONE of this was mentioned during the initial diagnostic done by tech #1) I had noticed the air had been dry so I decided to replace the selanoid valve. They looked at each other and decided $100 was a good price for it. (no reference to anything) Technician #4 installs the door switch (roughly $12 part) that was previously diagnosed as an issue, and then proceeds to charge me $195 for "overall inspection" (which one would think was part of the original diagnostic fee I've already paid) and replacement of the door switch. Technicians #3 and #4 even acknowledge they are one of the priciest in the area as I let them know I didn't feel that was a very reasonable price for the service that was rendered.

I asked Technician #3 how I could add more warmth to my basement because we noted it was cold and we spend a lot of time down there, perhaps through another vent to the room. He told me what was currently there was sufficient for the space. I just told him there was a problem with not having enough heat, how can the response be that what is there is sufficient?

Technician #2 seemed to diagnose my problem. So the 2 stars are for him. Four technicians, four visits, and I'm still not sure where I'm really at with the furnace.

Not recommended.