Shanks A & G Plumbing & Heating Ltd

We had our main drain replaced in our home with PVC.

GOOD: they showed up fast, got the job done quickly, did respond to calls. Mike, a master plumber, knows his stuff and is no nonsence.

BAD, expensive...granted it was "emergency" service but still feel like I was charged a heafty premium for their services. Attention to detail was lacking, namely in the cement work, which they had to come back and redo in many parts as it was substandard. Who wants to have people jack-hammer your basement floor twice. But at least they re-did it. Unfortunately, I will have to either pay someone, or do it myself to smooth out the edges where the holes in the floor were, when it should have been pretty seamless. In short, not what you should expect from a company that has been in business since 1946 with a "Good" reputation behind it. The biggest dissapointment however, is that we never got a real appology for the aggravation.

The young man from Shanks spent a couple of hours on the floor of our basement bathroom, pulling stinking tree roots from the pipes and dramatically reducing the amount of sewage flowing back into the toilet. Although it was getting pretty late, he then consented to check out a problem with my kitchen sink.

They came in to repace the hot water and cold water valves and hoses going into the laundry machine. Pretty simple I thought.They connected the wrong ones. Hot to cold and cold to hot. To makes matters worse they never called back when I left a message. I fixed it myself. This is after I washed my cold water washables in hot water.

Shanks called back with the hour to set up appointment. Plumber explained where and why the plug had occured. Offered solutions to prevent further problems. I've used Shanks before and their service is excellent.