Shanks A & G Plumbing & Heating Ltd

I had a frozen pipe burst exactly four weeks after moving into a new/old house and was calling around for a plumber at 1:00AM on a Sunday night. Even after shutting off the main water supply, I still had a lake about 2-3 inches deep in my basement. Jarrett of Shanks Plumbing picked up the phone and after discussing my problem with me, offered to come out right away if I wanted him to (albeit at an emergency rate)...but advised that coming in the morning would be better and cheaper because I'd shut off the water and controlled the immediate emergency. In the morning, he'd be able to see outside if he needed to, and get parts easily if needed. Jarrett suggested coming around 9AM, but when I expressed concern about not having any water until then or later, he agreed to come at 8AM. He arrived at 7:45AM, quickly found the location of the leak and did a pipe replacement (and had all the parts on hand to do so). He also replaced a certain type of valve which might have had something to do with the pipe breaking and provided some advice about insulation, etc. He answered all of my questions, cleaned up after himself, did minimal damage to the drywall, and billed me only for the hour and a half he actually worked instead of two hours like many companies do. I was completely frantic and he was calm, competent and professional, which was exactly what I needed. The price was very reasonable for the service.