Senator Homes

My experience has been very similar to others on this site. We purchase a new home in 2010 off the floor plans(there was no model available). The service by Bob K. was great, untill we signed the papers. They changed the sales material AFTER we signed the papers and features that were supposed to be included in our phase were not. These features were hardwood on the main floor, stained railing, upgraded padding in the carpet upstairs and access to the garage from the house. When we got to the decor appointment, these features convieniently ate up our "$5000" in upgrades.

The decor centre is an hour away and the lady was unprofessional and gave us downright false information(Cost of features was changed) improper placement of things on the floor plan = cable outlets, phone outlets, electrical outlet in the middle of a mirror directly behind the faucet etc, etc.

The closing date was delayed 90 days about 2 weeks after we signed the papers.

The PDI was performed 11 days before we picked up the keys and none of the issues were addressed in that time. In fact we still have issues from the PDI that have still not been addressed 17 months later.

It is nearly impossible to get a hold of the customer service manager Marg donalson. Conversing with her is like speaking to a wall. If there are issues(and there will be) her response is almost always, "oh that's normal" For example, we recently had our one year inspection and it took more than 19 days for her to respond to the problems that we were having and I had to initiate the response with several emails.(I can provide the emails if anyone is interested. They would be unedited with the exemption of my personal information.) I have also experienced their habit of letting the warrenty expire and then saying its out of warrenty. It usually goes like this: I email her with a problem, then I email her cause she hasen't responded. She will respond and then schedual trades to come by. The trades no show, and then the process begins again. It has taken more than a full year to get things like a heat balance done, or the proper amount of insulation in my attic, or heat registers that don't fall into their holes.

Bottom line is this, Senator Homes builds poor quality homes and they don't stand up to their warrenty. If you think that tarion is going to help you that's a joke too. Tarion is run by the builders and it there to protect them, not the consumer. I was surprised to find out that I have to pay an additional $282.50 on top of the mandatory tarion insurance to have tarion come out and determine if my issues are warrentable.

Please, Please do not give any more of your hard earned money to these people!