Sears

I went in not knowing what I wanted to choose. The salesperson approached me and started asking questions: what size the room was, any windows, color of walls, flooring type? Then he helped me choose a style and design that would fit perfectly in my room. I am very happy!

My parents always brought me to Sears since I was young and I've always been told they were great with service. Last summer I bought my first refrigerator and used their delivery service. The worst experience of my life! Guys showed up with greasy hands, dirtied my floors with their shoes, quick a tomato plant I had outside, I found tomatoes everywhere.They even completed the delivery sheet checking "no damage", which I'm suppose to fill out. The fridge had a dent in the back! And they insisted I should sign no damage, hurried to push it in place so I wouldn't see the dent. I was so disappointed I don't think I'll ever buy another appliance at Sears. They contract out the deliveries and it's a shame there is not better quality control. When I phoned customer service, they did not hesitate to compensate me for the trouble and the damage. Made me think they deal with this on a regular basis. Then, why not hire more reliable delivery companies??

I needed new carpet in our family room and a new heat pump. Sears did a great job on the pricing due to getting both pieces of business, and their installers were great. I'm always pleased when I use them. They are not the cheapest, but consistant and dedicated to resolving any issues in a fair manner. I would use them again.

Service was good. Always followed up on sale. Have extended warranty available. Very good at taking care of warranty if any problems occur. Quickly taken care of. Would recommend to others.