Sears

Brand new dishwasher from Sears didn't work from day 1 after install. Unfortunately, the machine sat in a box beyond the 30 day return policy so had to go through the 'Service' department. The fact of the matter is, we encountered just the opposite. The second maintenance visit discovered that the incorrect part had been ordered, then there was a lack of communication from Sears regarding the next service call, and complete refusal of return or exchange. On top of everything, I wasn't allowed to pick up the part and install it myself, and we had to wait for another service call to deem the machine non-repairable. The machine has been installed and useless for 2 weeks now, with an expected service call in another 5 days. Overall, the service reps were pleasant but non helpful, and a very disappointing experience.

We bought our washer and dryer from Sears, knowing the reputation it had for superior customer service. We were extremely disappointed with the service we received. The washer and dryer were delivered and the installation did not happen until 5 days later (the service person went to the wrong house the day of the delivery). The service person was then suppose to arrive between 8 and 4 on a Saturday. They did not arrive until 6pm and did not leave until after 10pm. After that we required follow up appointments due to a balancing problem and mechanical issues. Over a 2 months period we have had appointments almost once a week, of which half showed up at the wrong time or did not show up at all... and our washer problems still exists.