Scan Designs Quality Home Furnishing

We bought 6 white leather chairs in August of this year and have hardly used them, as they are in our formal dining room. When we spoke with the manager, Casper, he said that white leather chairs will always stain from jeans, and he could do nothing because we declined the stain protection plan. When we bought the chairs, we were never told that "white leather chairs will stain from jeans". We were offered the stain protection plan as insurance "in case" of staining. We were not told that staining was something that was going to happen. We also have discolouration on the back of the chairs. We only use proper leather conditioner and cleaner to clean the chairs, yet Casper, the manager, insists we have been using some cleaning product that has discoloured the chairs. We have over $15,000 of ScanDesign furniture in our house, and we have not had any issues with this company before. Yet, Casper, will not stand by the product nor will he admit that they did not tell us that jeans will stain the chairs all the time. They need to make their customers clearly aware that the leather used in some of their products "will stain 100% of the time". This way people will avoid paying thousands of dollars for them. The protection plan is also contracted out to a third party who determines if the chairs can be cleaned or need to be repaired/replaced. The company won't give you new chairs or your money back. So even if you buy the plan, you will be at the mercy of a third party to see when your chairs will be repaired or replaced. Casper has shown no desire to listen to our complaint, he has only thrown the responsibility back on us. This is not a way to treat your loyal customers.

Awesome and refreshing retail experience. High quality product for great prices ... staff was most helpful guiding our decision on our furniture purchase.

After a couple of weeks we noticed some issues on the fabrication of our leather sofa set which was a little in the grey zone ... we anticipated some resistance when returning to the store with our concerns. Lori totally stepped up and ordered a replacement set for us.

Our new set was just switched out now and I must mention that Vince and his assistant were totally professional in how they moved the new set up the elevator and into our condo. I can be a little over the top with my expectations; I never said a word and was very impressed with the care they took handling our set.

We highly recommend ScanDesigns if you are in the market for stylish, up to date and high quality furniture. This location is exceptional. The staff are very professional. The product really sells itself.

Would never consider going anywhere else when we are in the market for additional furnishings.

Thank you Lori!

Very Professional low/no pressure sales, they found the perfect product for our needs (the Della Falls Mattress is exceptional), explained all of the options, and worked with our budget. A class act compared to some stores we have been in, can highly recommend this furniture store to all!

Spent several weeks searching the Lower Mainland for a "real leather" sectional and ultimately concluded that ScanDesigns (Richmond) offered the best value and selection. Very knowledgeable and patient sales assistance (Joseph) plus fair pricing. Highly recommended if you are looking for "100% real leather", quality construction and contemporary designs.

Very good furniture store. People are nice and willing to spend time with customers to answer all questions. A lot of selection with reasonable price. They help me to arrange the best delivery time that fit my schedule as well. Awesome!!

I purchased a dining table with 4 chairs from Scan Designs. The table is expanable which makes it extremely convenient when there are guests over. The table is modern looking (as it most of the furniture at Scan Designs) and fits my place beautifully.

great selection of fabrics and designs. patient sales people as I couldn't decide on colour/style/pattern. delivery was on time as promised. good price points. after 7 years, our sofas still look and feel new. FYI: we ordered our sofas in beige/cream colour and now that we have 3 young boys in the house, the sofas have withstood their bundle of energy, crayola markers, spilled milk. In other words, resilient.

I have shopped around a lot at different furniture stores and I must say the service here isn't quite as satisfactory as others. The staffs are not as attentive and slow. I guess it will be good if you have your mind set already and don't need much service. We bought a desk set from the store. We did a lot of research online and it seems like we were even more knowledgeable on the products than the staffs. However they are the only ones that sells the collection we wanted so we bought from them at the end.

Was looking for a bedframe at Scan Design and found one! Was a bit skeptical as the website has something to be desired but I found a nicely built and well priced leather bed frame from Scan Design. THeir showroom is huge and nice spaced and the salesmen there are helpful.

I purchased a sectional couch there in Sept '09. Few months ago I noticed that it started fading from black to orangey-rusty-brown. I called Scandesigns and asked what they can do for me at this point. One of their guys came over to my place to take a look and basically told me that their warranty only covers a year and that there was nothing they could do at this point. He did admit "it was probably the dye in the fabric". OK so far. The conversation turned progressively unprofessional when all of a sudden he started blaming the fading on my cat (?). After I told him that I want to get rid of this couch he told me it still looked OK, and that I could probably put it on Craigslist and get some money for it.

Then he asked "what do you want us to do?" I said that I want some kind of retribution back. The only thing he offered was a discount (didn't say what kind) on my next purchase. Next, when I told him that given the way I have been treated, I don't want to buy anything there, he said that this is one of their lower prices pieces and that more expensive pieces are better quality.

I am not going to add any more detail at this point, but it is clear to me that this place is after one purchase, and once you paid them, they don't care what happens to you next. Ironically, none of the couches I have ever had faded. My last couch from ..gasp IKEA, didn't fade after 5 years in direct sunlight!

They also basically told me that I bought their cheap junk and so bad so sad. By the way the couch cost me $1500, while not top price, it is hardly cheap. And I don't care that some guy from this store thinks it's OK for a 1500 product to change color in 1.5 years. It's not.

Bottom line, if you do like their stuff, research the manufacturer prior to purchasing, because once you made the purchase and something goes wrong, you are on your own and out of money you just spent. This is a one-time purchase place.

EDITED:
One thing I would like to clarify for anyone who is reading this. Yes, materials fade, and corduroy especially fades, I actually like the faded look with one condition: IT STAYS THE SAME COLOR. SO black would fade to dark gray, NOT BROWN.

The company's response below utterly disregarded this even though their guy said that it was "something in the dye" and admitted that spots were a different color. The response not only shows lack of "standing behind your products" but also ignorance towards their customer and all too ready "it's wear and tear" excuse. From all their words below, the bottom line is that according to their logic it's OK to have black couch with rusty brown spots after 1.5 years of use. If you want peace of mind, "buy our warranty". By the way, no warranty information was mentioned to me when I was buying the sectional, so basically, customers whose furniture has defects are on their own after 1.5 years of purchase. 1 year is OK, 1.5 - you are out of luck. I think I would seek my piece of mind elsewhere.