Safe Tech Alarm Systems And Video Surveillance

Alarm Systems
Toronto ON M2N 6A3
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Alarm Systems
Safe Tech Alarm Systems And Video Surveillance
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94%

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Reviews for Safe Tech Alarm Systems And Video Surveillance

Average customer rating:
9.5 10 (1081 reviews)

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Revina in Pickering
Revina in Pickering
3 reviews Toronto, ON
10/10

New Alarm System Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

SafeTech is an excellent company. Customer Services exceeded my expectations. They are quick and efficient. Really happy to have chosen SafeTech. I feel very comfortable to be home and not worry about my safety. I highly recommend them.

Approximate cost of services:
$480.00
0 of 1 people found this review helpful.
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Company Response

Great to hear you feel safe with our system.

Andrew Baker from Toronto
Andrew Baker from Toronto
1 review Toronto, ON
10/10

New Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Was looking around for alarm company to secure my home in Toronto wile i am away, found Safetech on Home Stars and Google I was impressed by there good feedback so i called to check it out and got quote and with in days the installer came and set up the system for us and tout us how to use the system .
was very friendly and professional.
So i thought i would come back and leave my feedback . Would like to recommend them to our friend and family.

Approximate cost of services:
$25.95
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Company Response

Thank you for the great feedback, glad to be at your service.

Home Owner from Toronto
Home Owner from Toronto
2 reviews Toronto, ON
0/10

Security System Installation

Safetech Alarm system was called to install security monitoring systems in two units of my home in March 2014. The customer service person (Sharon) did not fully understand my requirements and neither did the installer (Andrew). From the first day the system did not work. I left the country on two occasions and spent part of my time away trying to resolve the issues with Safetech alarm systems. The company president initially ignored all my calls (long distance from 2 different countries) and even at some point untruthfully said that someone from his company had called me (when I eventually filed a report with the Better Business Bureau).

Firstly they charged more than I had signed for on the contract and, in the process of trying to resolve the matter, their staff said the company would provide 3 months monitoring for free. This also did not happen and instead, for the past 6 months there has been NO MONITORING service in my home and the company has charged my credit card a total of $484.43. As at today September 22, 2014, I received an e-mail stating that the company is trying to charge my credit card again! My issues with this company have been raised with the Better Business Bureau with no resolution yet. I will be forced to go into litigation with this company. KINDLY DO NOT DO ANY BUSINESS WITH THIS COMPANY!! I read great reviews and thought they were a good company to deal with, however that has NOT been the case. The company owner, Sean has had NO regard for the life and safety of my family and property by:

1. NOT providing monitoring services to my property from the first day the system was installed on March 27, 2014 to date
2. Exposing my home, the valuables in my home and any occupants of the home to the dangers of break-in, loss of property and/or lives
3. Debitting my credit card with amounts (on 2 occasions) contrary to signed contract on the first occasion and to staff's written intention on the second occasion
4. Not responding to service issues raised and
5. Not possessing the ability to identify loss of monitoring signals to their security monitoring stations
In addition to that, Safetech Alarm Systems has provided second to none in the most terrible, unprofessional service, client experience and after sales service
AVOID DEALING WITH THIS KIND OF COMPANY!!

Approximate cost of services:
$484.43
6 of 6 people found this review helpful.
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Company Response

Ms. Otaraki, SafeTech has attempted to reach out to you on numerous occasions to resolve any issue you are experiencing with your security system. We have asked you to allow a SafeTech technician into your home so that he is able to diagnose the problem that you are having with the system and all at no charge to you! I don’t know why you continue to ignore us. Your account is now over 60 days in arrears and your credit card has declined even though you agreed to a 36 month monitoring term.

As per your complaint with the Better Business Bureau (BBB), SafeTech responded to your concerns through the BBB and offered to send out a technician to your house at your earliest convenience. However, you failed to respond. In fact, after making a 3rd attempt to reach you and not receiving a reply, the BBB acknowledged our “good faith” effort to resolve your complaint and closed your file. SafeTech has made multiple attempts to resolve this matter with you. Please call our client service department to arrange an appointment with an alarm technician. Enclosed please find our 3 letters sent to the BBB with respect to your file.

First Response:

Thank you for reaching out. I apologize if SafeTech has caused you any confusion.

During the initial sale, Ms. Otaraki had agreed to a $99 installation charge for a dummy camera and an internet module communicator, which was required in order for the system to communicate to our central monitoring station as she did not have a home phone line. After management approval, the sales representative quickly called to inform Ms. Otaraki that there would be an extra $50 charge to install the dummy camera and the price was revised to $149.00 and this new amount was agreed upon. In addition, while on site, Ms. Otaraki also agreed to an additional charge of $100 for a second keypad. The keypad was installed, and a separate arming partition was created.

With regards to the monitoring payment, Ms. Otaraki agreed to $29.95/month on a 3 year agreement. The method of payment that she provided was credit card, which is charged quarterly, semi-annual, or annually. We are happy to switch her to monthly billing, if she is willing to allow SafeTech to debit her bank account each month. We just need to arrange a pre-authorized payment plan.

Our service manager, Jonathan has attempted to contact Ms. Otaraki on 2 separate occasions to arrange for a technician to check and test her system, at her earliest convenience. We look forward to working with Ms. Otaraki and hope to find an amicable solution to her issues.

Signed,

Sean O’Leary
President
SafeTech




Second Response:

We are sorry to hear that you are experiencing difficulty with your alarm system.

The alarm was working fine at time of installation. All devices were tested at time of install and signals were sent successfully from each device through to our monitoring station.

If the client believes the alarm is not working at present, we are happy to send a technician at no charge to conduct a complete diagnostic check of the system.
It is only reasonable that the client give SafeTech the opportunity to correct any issues with the alarm system.

As the client is aware SafeTech lost money at time of installation only to recover said loss much later through the provision of monitoring services.

The client entered into a three year monitoring agreement and we expect this agreement to be honoured. According to the Consumer Protection Act [Ont. Reg. 17/05, s. 35 (2)], the client may cancel this agreement at anytime during the period that ends 10 days after she receives a written copy of the agreement. This time period has now long ago expired and is not an option at this point.

Please let us know when our technician will have access to your house to inspect the alarm system.

Thank you in advance for you cooperation and understanding.

Signed,

Sean O’Leary
President
SafeTech



Third Response:

Ms. Otaraki cannot simply walk away from her contractual obligations with us.
SafeTech has assisted Ms. Otaraki on numerous occasions and continues to provide monitoring services. A day after the installation, Ms. Otaraki called and wanted to know how to use her system. A step-by-step email was sent informing her on how to use the alarm system. She thanked us for emailing her the instructions on how to arm and disarm her system. On other occasions, our technical support team has provided assistance over the phone to diagnose and help her. However, since she has been out of the country, we have not been given access to her home.

SafeTech is willing to schedule a technician at no charge to diagnose and resolve the issues she may be having with the system. Please let us know when a SafeTech technician will have access to your home.

We look forward to working with you.

Signed,

Sean O’Leary
President
SafeTech

Ellen Wong from Toronto
Ellen Wong from Toronto
1 review Waterloo, ON
10/10

Quickest Response

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently installed a home alarm system in my new house. I researched a lot of security companies and SafeTech provided the quickest response. The sales rep I dealt with was friendly and knowledgeable. I wanted the system installed quickly because my neighbor had a break-in and I wanted my family to feel safe especially since I was leaving for a 2 week business trip. I would highly recommend SafeTech.

Approximate cost of services:
$99.00
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Company Response

Ellen, great to hear everything went as you wanted. Hope to service you again in the future.

Peter from Toronto
Peter from Toronto
1 review Toronto, ON
10/10

Medical Alarm

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I purchased a medical alarm from SafeTech for my mother. The system has worked very well and even though we did have some problems initially -when I contacted the service department they were very helpful and we were able to fix it immediately.

My mother is feeling very secure knowing that she can press a button if she falls or is in distress and get help and I feel secure knowing that she can do that.

The system was very low cost and seemed to be less expensive than the other systems that we looked at from the other competitors to SafeTech. The system is certainly affordable for most people who are elderly and in failing health and have that need for extra safety and protection.

Approximate cost of services:
$29.95
2 of 2 people found this review helpful.
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Company Response

It is a great feeling to have peace of mind to our loved ones, glad we could help.

skfit in Toronto
skfit in Toronto
3 reviews Orillia, ON
0/10

video cameras at my lakefront house

Safe Tech did an awful job, with unreliable service, They screwed up 4 times which meant I had to travel 4 times. They did not take the time to do the job properly and left me a huge mess that cannot be repaired. The outside of my house which was renovated with beautiful stone is damaged.They only cared about getting paid. I would NEVER RECOMMEND this company. I paid them after the job was finished yet no one asked if I WAS SATISFIED nor APOLOGIZED for all the problems they caused. I DO NOT UNDERSTAND how this company is still in business. I am sure their sales are not from previous customers.

Approximate cost of services:
$2,300.00
4 of 4 people found this review helpful.
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Company Response

Susan

I am very disappointed by your comments about our company and that you have chosen to use this public forum even before reaching out to me, client support or anyone else in SafeTech management to address your concerns. Last Sunday when I received your email, I was not even aware that you had posted this review, yet I responded to you immediately offering my assistance. Now after thoroughly investigating the camera work our technician performed at your home in Orillia I find your comments to be groundless, unfair and hurtful. I have spoken to your sales representative Steve and he is in shock over what you have said. He claims that you did not raise any concerns directly with him over the installation. To date you have not even mentioned what it is you would like me to do for you.

Steve said he followed up with you after our technicians last visit when he left everything in good working order but you did not return his call. However, you accused us of not caring and not following up with you after the installation. Steve also told me that you had no complaints at how the camera wires were run. I am told that your Lake front property does not have an accessible attic for wires to be run through and we had no choice but to drill through the stone siding in order to run the wires into the house to connect to the DVR inside. You were told in advance that this was how the work needed to be performed and you were Ok with it. I have seen pictures of the job and I can see that our technician went to great lengths to conceal cable in moulding, behind downspouts and soffit.

You indicate here that we were quick to take your money. However the facts paint a different picture. You were not asked to provide a customary deposit prior to the start of the job. I understand that we did not ask you once to pay anything before the job was done. You admit that it took several weeks and 4 visits to get everything completed yet during that time you were not asked to pay anything and no money was paid to SafeTech. It was not until after our tech’s last visit, after all cameras were functioning properly, that Steve followed up a few days later to discuss the work and arrange payment. This certainly doesn’t sound like a quick getaway to me. Anyway, SafeTech is not going away any time soon. We have operated for 20 years in the security industry and conducted over 15,000 installations. Your system is under full parts and labour warranty for a minimum one year period. If you experience any difficulties using the camera system please just call SafeTech technical support and the issue will be resolved at no cost to you.

Greg from Toronto
Greg from Toronto
1 review Toronto, ON
10/10

Security system

Wow, thank you Homestars for connecting me with SafeTech for my new home security system. Right from the start Sam had patience in supporting me with all of my questions. This is my first time rating a service on Homestars so it is a special level of service that inspires me to write. I highly recommend them to you and I hope their ongoing service is as great as the installation and sales support.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you Greg for the great review, and we work hard to provide the best service you can get.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Safe Tech Alarm Systems And Video Surveillance

**Special promotion on now: free alarm installation + 15% off the first year of monitoring** (valid for new installations only)

By strategically locating devices designed to detect intrusion, Safetech's acquired a unique ability to successfully protect both people and property. By blending together different security technologies and procedures we achieve the highest security standard possible with the lowest “rate of loss” among our clients in the industry.

Only by taking a comprehensive integrated security approach to the needs of our clients can the best results be achieved. For instance, statistically adding an alarm will reduce a chance of a ‘break and enter’ by 10x when compared with a home that has no alarm system. However, if you combine one or more surveillance tools together, such as an alarm system combined with video surveillance cameras, your chance of a ‘break and enter’ is reduced by 40x when compared with an unprotected property.

Furthermore, even if you do end up being a victim of a ‘break and enter’ the amount of property stolen is 50% less than it would be if the premise only had an alarm system. Compare this to a property that has little or no protection (no alarm or video cameras) the savings are even greater, with a total 80% reduction in loss of property value. Therefore, security surveillance tools work even better when used in tandem to prevent property loss and are a very effective way of deterring and reducing crime.

Good Protection Starts with Good Design

Safetech loss prevention advisors are trained to ensure clients receive proper security coverage using the significant arsenal of security tools and techniques they have at their disposal.

An advisor will begin first by having a detailed discussion with our potential clients to determine their specific application and security needs. Once an advisor is satisfied that they have an understanding of the clients needs a security solution will be recommended. There is absolutely ‘no obligation’ to follow any recommendation given and there is no charge for our security evaluation.

Good protection may start with good design but it can only be maintained with good monitoring and management procedures.Most people think that a 24 hour monitoring station exists solely to respond to emergency signals. However, equally important is the need to respond to no signals when one is expected, or to trouble signals coming from the control panel.

A trouble condition may arise when a client’s alarm panel fails to send its scheduled weekly test signal to the monitoring station, or, if it sends a signal indicating that the power has failed or the back up battery is low. “How quickly a security company deciphers and responds to these conditions is a true measure of the quality of their service”.

Sean O’Leary – President of Safetech Inc.

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CATEGORIES
Alarm Systems
PRODUCTS
DSC and Honeywell Brand Home and Business Alarm Systems, Security Cameras, CCTV, DVR, Window Bars, Access Control, and much more, GSM 3070. GSM 3060, GSM 2065, DSC 1616, DSC 1832, DSC 1864
SERVICES
Burglar, Fire & Flood Alarm Monitoring, Installation of Surveillance Cameras & Recorders, Card Access Control Systems, Article Surveillance Tags, Area Wide RFID, GPS Tracking, Medical Alarm (Personal Emergency Response Systems, Window Film, Window Bars & Gates, Security Keys, Door & Window Locks, Security Signs, Security Guards, Convex Mirrors, Computer Cages, Security Cable, Client / Employee Training, Fencing,Alarms, Security Systems, Surveillance Cameras, Alarm Systems, Security Cameras, Access Control, Security Alarm Systems, Smoke Detectors, Wireless Cameras, Video Surveillance, Home Security Systems, Fire Alarms, CCTV Cameras, Business Security, Home Alarm Systems, Home Alarms, Alarm Toronto, Burglar Alarm Systems, Guards, Bodyguard, Security Guard, Security Services, Private Investigator, Emergency Response, Office Security, Loss Prevention, Guard Dogs, Private Security, Event Security, Corporate Security, Security Guard Toronto, Mall Security, Security Guards Toronto, Security Guard Companies, Private Security Guards, Bodyguarding, Medical Bracelets, 24 hour monitoring, Digital video cameras, Fire alarms, Private Guards, security doors, security locks, locksmith, reinforcement door frames, door reinforcement, locks, alarms & video surveillance, Brampton home alarms, Burlington home alarms, Cambridge home alarms, Guelph home alarms, Hamilton home alarms, Kingston home alarms, Kitchener home alarms, London home alarms, Markham home alarms, Mississauga home alarms, Niagara home alarms, Oakville home alarms, Oshawa home alarms, Ottawa home alarms, Richmond Hill home alarms, St. Catharines home alarms, Sudbury home alarms, Thunder Bay home alarms Toronto home alarms, Vaughan home alarms, Waterloo home alarms, Windsor home alarms, Airdrie home alarms, Calgary home alarms, Edmonton home alarms, Red Deer home alarms, Vernon home alarms, New Westminster home alarms, Phoenix home alarms, Kelowna home alarms, West Palm Beach home alarms, Vancouver home alarms
BRANDS
DSC, General Electric, Honeywell. Paradox, GSM, ADEMCO, etc.
STYLES
Combining different security solutions together to achieve the 'highest rate of loss' in the industry.
SPECIALITIES
Free alarm installations, HD security cameras, uniformed security guards, card access, fire alarms, medical alarms, window bars and gates, security guard service and home automation (smart homes).
WEBSITE
https://www.safetechalarms.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
44
RETURN POLICY
One year parts and labour warranty or three year parts and labour extended warranty.
PAYMENT METHOD
Cheque, Visa, MasterCard, American Express, Pre-authorized Payment Plan
LICENSES
Security Guard License No. 10820898ULC Listed Commercial Type Alarm Systems
MEMBERSHIPS
Canadian Alarm and Security Association, Underwriters Laboratories of Canada, GTHBA (Builders As
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year parts and labour, Extended 3 year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.