This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Great to hear you feel safe with our system.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Thank you for the great feedback, glad to be at your service.
Ms. Otaraki, SafeTech has attempted to reach out to you on numerous occasions to resolve any issue you are experiencing with your security system. We have asked you to allow a SafeTech technician into your home so that he is able to diagnose the problem that you are having with the system and all at no charge to you! I don’t know why you continue to ignore us. Your account is now over 60 days in arrears and your credit card has declined even though you agreed to a 36 month monitoring term.
As per your complaint with the Better Business Bureau (BBB), SafeTech responded to your concerns through the BBB and offered to send out a technician to your house at your earliest convenience. However, you failed to respond. In fact, after making a 3rd attempt to reach you and not receiving a reply, the BBB acknowledged our “good faith” effort to resolve your complaint and closed your file. SafeTech has made multiple attempts to resolve this matter with you. Please call our client service department to arrange an appointment with an alarm technician. Enclosed please find our 3 letters sent to the BBB with respect to your file.
First Response:
Thank you for reaching out. I apologize if SafeTech has caused you any confusion.
During the initial sale, Ms. Otaraki had agreed to a $99 installation charge for a dummy camera and an internet module communicator, which was required in order for the system to communicate to our central monitoring station as she did not have a home phone line. After management approval, the sales representative quickly called to inform Ms. Otaraki that there would be an extra $50 charge to install the dummy camera and the price was revised to $149.00 and this new amount was agreed upon. In addition, while on site, Ms. Otaraki also agreed to an additional charge of $100 for a second keypad. The keypad was installed, and a separate arming partition was created.
With regards to the monitoring payment, Ms. Otaraki agreed to $29.95/month on a 3 year agreement. The method of payment that she provided was credit card, which is charged quarterly, semi-annual, or annually. We are happy to switch her to monthly billing, if she is willing to allow SafeTech to debit her bank account each month. We just need to arrange a pre-authorized payment plan.
Our service manager, Jonathan has attempted to contact Ms. Otaraki on 2 separate occasions to arrange for a technician to check and test her system, at her earliest convenience. We look forward to working with Ms. Otaraki and hope to find an amicable solution to her issues.
Signed,
Sean O’Leary
President
SafeTech
Second Response:
We are sorry to hear that you are experiencing difficulty with your alarm system.
The alarm was working fine at time of installation. All devices were tested at time of install and signals were sent successfully from each device through to our monitoring station.
If the client believes the alarm is not working at present, we are happy to send a technician at no charge to conduct a complete diagnostic check of the system.
It is only reasonable that the client give SafeTech the opportunity to correct any issues with the alarm system.
As the client is aware SafeTech lost money at time of installation only to recover said loss much later through the provision of monitoring services.
The client entered into a three year monitoring agreement and we expect this agreement to be honoured. According to the Consumer Protection Act [Ont. Reg. 17/05, s. 35 (2)], the client may cancel this agreement at anytime during the period that ends 10 days after she receives a written copy of the agreement. This time period has now long ago expired and is not an option at this point.
Please let us know when our technician will have access to your house to inspect the alarm system.
Thank you in advance for you cooperation and understanding.
Signed,
Sean O’Leary
President
SafeTech
Third Response:
Ms. Otaraki cannot simply walk away from her contractual obligations with us.
SafeTech has assisted Ms. Otaraki on numerous occasions and continues to provide monitoring services. A day after the installation, Ms. Otaraki called and wanted to know how to use her system. A step-by-step email was sent informing her on how to use the alarm system. She thanked us for emailing her the instructions on how to arm and disarm her system. On other occasions, our technical support team has provided assistance over the phone to diagnose and help her. However, since she has been out of the country, we have not been given access to her home.
SafeTech is willing to schedule a technician at no charge to diagnose and resolve the issues she may be having with the system. Please let us know when a SafeTech technician will have access to your home.
We look forward to working with you.
Signed,
Sean O’Leary
President
SafeTech
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Ellen, great to hear everything went as you wanted. Hope to service you again in the future.
This entry did not meet HomeStars review criteria.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
It is a great feeling to have peace of mind to our loved ones, glad we could help.
video cameras at my lakefront house
Susan
I am very disappointed by your comments about our company and that you have chosen to use this public forum even before reaching out to me, client support or anyone else in SafeTech management to address your concerns. Last Sunday when I received your email, I was not even aware that you had posted this review, yet I responded to you immediately offering my assistance. Now after thoroughly investigating the camera work our technician performed at your home in Orillia I find your comments to be groundless, unfair and hurtful. I have spoken to your sales representative Steve and he is in shock over what you have said. He claims that you did not raise any concerns directly with him over the installation. To date you have not even mentioned what it is you would like me to do for you.
Steve said he followed up with you after our technicians last visit when he left everything in good working order but you did not return his call. However, you accused us of not caring and not following up with you after the installation. Steve also told me that you had no complaints at how the camera wires were run. I am told that your Lake front property does not have an accessible attic for wires to be run through and we had no choice but to drill through the stone siding in order to run the wires into the house to connect to the DVR inside. You were told in advance that this was how the work needed to be performed and you were Ok with it. I have seen pictures of the job and I can see that our technician went to great lengths to conceal cable in moulding, behind downspouts and soffit.
You indicate here that we were quick to take your money. However the facts paint a different picture. You were not asked to provide a customary deposit prior to the start of the job. I understand that we did not ask you once to pay anything before the job was done. You admit that it took several weeks and 4 visits to get everything completed yet during that time you were not asked to pay anything and no money was paid to SafeTech. It was not until after our tech’s last visit, after all cameras were functioning properly, that Steve followed up a few days later to discuss the work and arrange payment. This certainly doesn’t sound like a quick getaway to me. Anyway, SafeTech is not going away any time soon. We have operated for 20 years in the security industry and conducted over 15,000 installations. Your system is under full parts and labour warranty for a minimum one year period. If you experience any difficulties using the camera system please just call SafeTech technical support and the issue will be resolved at no cost to you.
Thank you Greg for the great review, and we work hard to provide the best service you can get.
**Special promotion on now: free alarm installation + 15% off the first year of monitoring** (valid for new installations only)
By strategically locating devices designed to detect intrusion, Safetech's acquired a unique ability to successfully protect both people and property. By blending together different security technologies and procedures we achieve the highest security standard possible with the lowest “rate of loss” among our clients in the industry.
Only by taking a comprehensive integrated security approach to the needs of our clients can the best results be achieved. For instance, statistically adding an alarm will reduce a chance of a ‘break and enter’ by 10x when compared with a home that has no alarm system. However, if you combine one or more surveillance tools together, such as an alarm system combined with video surveillance cameras, your chance of a ‘break and enter’ is reduced by 40x when compared with an unprotected property.
Furthermore, even if you do end up being a victim of a ‘break and enter’ the amount of property stolen is 50% less than it would be if the premise only had an alarm system. Compare this to a property that has little or no protection (no alarm or video cameras) the savings are even greater, with a total 80% reduction in loss of property value. Therefore, security surveillance tools work even better when used in tandem to prevent property loss and are a very effective way of deterring and reducing crime.
Good Protection Starts with Good Design
Safetech loss prevention advisors are trained to ensure clients receive proper security coverage using the significant arsenal of security tools and techniques they have at their disposal.
An advisor will begin first by having a detailed discussion with our potential clients to determine their specific application and security needs. Once an advisor is satisfied that they have an understanding of the clients needs a security solution will be recommended. There is absolutely ‘no obligation’ to follow any recommendation given and there is no charge for our security evaluation.
Good protection may start with good design but it can only be maintained with good monitoring and management procedures.Most people think that a 24 hour monitoring station exists solely to respond to emergency signals. However, equally important is the need to respond to no signals when one is expected, or to trouble signals coming from the control panel.
A trouble condition may arise when a client’s alarm panel fails to send its scheduled weekly test signal to the monitoring station, or, if it sends a signal indicating that the power has failed or the back up battery is low. “How quickly a security company deciphers and responds to these conditions is a true measure of the quality of their service”.
Sean O’Leary – President of Safetech Inc.
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