video cameras at my lakefront house
Safe Tech did an awful job, with unreliable service, They screwed up 4 times which meant I had to travel 4 times. They did not take the time to do the job properly and left me a huge mess that cannot be repaired. The outside of my house which was renovated with beautiful stone is damaged.They only cared about getting paid. I would NEVER RECOMMEND this company. I paid them after the job was finished yet no one asked if I WAS SATISFIED nor APOLOGIZED for all the problems they caused. I DO NOT UNDERSTAND how this company is still in business. I am sure their sales are not from previous customers.
- Approximate cost of services:
- $2,300.00
- Company Response
Susan
I am very disappointed by your comments about our company and that you have chosen to use this public forum even before reaching out to me, client support or anyone else in SafeTech management to address your concerns. Last Sunday when I received your email, I was not even aware that you had posted this review, yet I responded to you immediately offering my assistance. Now after thoroughly investigating the camera work our technician performed at your home in Orillia I find your comments to be groundless, unfair and hurtful. I have spoken to your sales representative Steve and he is in shock over what you have said. He claims that you did not raise any concerns directly with him over the installation. To date you have not even mentioned what it is you would like me to do for you.
Steve said he followed up with you after our technicians last visit when he left everything in good working order but you did not return his call. However, you accused us of not caring and not following up with you after the installation. Steve also told me that you had no complaints at how the camera wires were run. I am told that your Lake front property does not have an accessible attic for wires to be run through and we had no choice but to drill through the stone siding in order to run the wires into the house to connect to the DVR inside. You were told in advance that this was how the work needed to be performed and you were Ok with it. I have seen pictures of the job and I can see that our technician went to great lengths to conceal cable in moulding, behind downspouts and soffit.
You indicate here that we were quick to take your money. However the facts paint a different picture. You were not asked to provide a customary deposit prior to the start of the job. I understand that we did not ask you once to pay anything before the job was done. You admit that it took several weeks and 4 visits to get everything completed yet during that time you were not asked to pay anything and no money was paid to SafeTech. It was not until after our tech’s last visit, after all cameras were functioning properly, that Steve followed up a few days later to discuss the work and arrange payment. This certainly doesn’t sound like a quick getaway to me. Anyway, SafeTech is not going away any time soon. We have operated for 20 years in the security industry and conducted over 15,000 installations. Your system is under full parts and labour warranty for a minimum one year period. If you experience any difficulties using the camera system please just call SafeTech technical support and the issue will be resolved at no cost to you.
