Safe Tech Alarm Systems And Video Surveillance

Alarm Systems
Toronto ON M2N 6A3
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Alarm Systems
Safe Tech Alarm Systems And Video Surveillance
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Reviews for Safe Tech Alarm Systems And Video Surveillance

Average customer rating:
9.5 10 (1081 reviews)

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Brewster from Ridgeway
Brewster from Ridgeway
6 reviews Fort Erie, ON
2/10

Alarm Systems

Based on Home Star reviews I arranged for the installation of an alarm system with SafeTech. I am dissatisfied for the following reasons. The window sticker sends the caller to the administrative office rather than the monitoring centre. If someone observes a problem, they should have direct contact with monitoring. The administrative office keeps business hours so is useless outside this time. Similarly, you can not reach tech support on Sundays nor outside of fixed hours. If you live outside the metro area they do not have service personnel available. My request for service included one and one-half hour of travel time each way. When I asked to speak to a manager regarding the cancellation of my contract after two years because of the lack of service staff, they refused to speak to me. Finally I find their marketing plan offensive. I will quote from the email I received: "Write and send us a review about your experiences with SafeTech and if we use your review in our online marketing efforts you will receive a $20 Tim Horton Gift Certificate". The fact they can choose to exclude a review makes the whole process suspect.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Hi Bruce

I was hoping to reach out to you prior to today to respond to you concerns with SafeTech.
Thank you for your patience. I understand that you have already spoken to Client Services and I suspect my position will be similar.
When we install a free alarm system and as in your case a free alarm with additional paid upgrades we require the client to enter into a three year monitoring term in order that SafeTech can recover the initial cost of installation.
Therefore SafeTech will need you to complete the three year monitoring agreement as agreed upon by both parties.

As far as service is concerned I believe SafeTech offers the best there is in the alarm business.
I do understand we are not perfect, no one is and if we failed in our efforts to service you in any way please accept my sincere apology.
The 24/7 ULC Listed Central Station that monitors your home is the largest in the country and monitors 300,000 homes and businesses that are across the country.
However, if you are not happy with their service I can move you to SafeTech’s very own ULC Listed central station is Etobicoke.
Every call is live answered and each operator has been with the company for at least 10 years and all are very well trained.
Even though our head office and technical support dept. is open Saturdays and during the week nightly until 8PM,
often service will still be answering calls and working past 9PM assisting clients.
We now at close forward our main telephone line to the SafeTech Central Monitoring Station which in turn can give clients the after hour support team direct number.
They as well can provide basic level alarm support to clients when required.

As far as service areas are concerned, SafeTech has clients in hundreds of municipalities across the country.
Outside the Golden Horse Shoe we often but not exclusively rely upon local alarm technicians to complete new installations, takeovers and service.
However in your case if a physical service call was required we would simply send one a tech living in the west end (i.e. Burlington) and he would be at your home in under 1 hour in regular traffic.
I understand the most recent problem you had was resolved by Jonathan over the phone. Mike made a mistake thinking he needed to send someone to your home to resolve the issue.
We have hundreds of monitored accounts in the Greater St. Catharines Area and Southern Ontario Wine Country region and SafeTech has no difficulty servicing them.

In summary, SafeTech provides service to your area, we work hard to service all our clients and your account will not be any exception.

Sincerely,

Sean O'Leary
President & CEO

Kinny
Kinny
4 reviews Toronto, ON
10/10

Security Alarm Setup and Monitoring

My wife and I recently purchased a home with an existing alarm setup. I was trying to set the alarm with the previous alarm service provider, who’s also well-known in the industry, however the process was terribly slow and their reps. were unresponsive.

I looked up on Homestars and found Safetech. With just an email to start the process, Sharon, who's been extremely responsive - replies faster than you can hit the send button, have been very helpful throughout the process. She’s also very knowledgeable about the products. Without hesitation, I signed up with their service. The technician accommodated to my schedule and was quick and thorough with the install and setup process – including thorough explanation on how to use the system.

Also, calling technical support for additional setup, the representative was thorough and patient in configuring the new features.

All I can say is, I'm a happy new home owner, knowing that SafeTech will reliably monitor my home, and have the customer service and technical support to back me up. They are on their A+ game! :)

Approximate cost of services:
$350.00
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Company Response

Thank you so much Kinny for taking the time to write such an amazing review, we are very pleased that you are happy with our services.
Please let us know if you need any thing in the future.

8/10

Home Alarm Monitoring

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

So far so good. They were able to make use of most of the existing alarm system in the house we recently purchased. Installer was friendly and efficient. Works as advertised - a couple of times the kids accidentally tripped the alarm, got a call almost immediately to check that we are safe. Family feels more secure at night with the "stay" feature.

Approximate cost of services:
$30.00
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Company Response

Great review thank you so much!

Ann from Burlington
Ann from Burlington
1 review Burlington, ON
10/10

Extremely Happy with our new system.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We were giving prompt, professional & knowledgeable service the minute we inquired about Safetech system.
System was connected within the week by a very friendly representative who definitely knew his product and question were welcome.
We are extremely happy with our new system.

Approximate cost of services:
$200.00
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Company Response

Ann thank you for the amazing review, glad you are happy with our services!

Y from Hamilton
Y from Hamilton
3 reviews Hamilton, ON
10/10

Home Security System Upgrade

I recently moved into a house and wanted to upgrade its existing alarm system with a remote control and monitoring feature. After comparing with several providers, I decided to try SafeTech based on its rating at homestars.com. What happened next was a series of great satisfaction. I was introduced to their security advisor Sharon Liao, who found me a solution to maximumly utilize the existing system to save on cost without compromising any features. Their technician Detlef did a beautiful job on the installation and wiring, and tutored me through the system in details. I also got several follow ups from the company after the installation to test out monitoring status. This company makes me feel backed and covered. I will definately recommend them to my friends.

Approximate cost of services:
$549.00
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Company Response

Pleased to know how happy you are with our service. We are always here to help.

Shimon
Shimon
19 reviews Vaughan, ON
10/10

Home Alarm Systems

It is 4rth year I am with Safetech Alarm Systems. The original wireless installation was proven reliable and quick. During my recent move, the same alarm system was transferred without a hiccup by Peter from old house into a new one. The whole experience was just few hours. Sharon (sales person I am dealing with) was quickly and professionally coordinated the move (installing at the new location) Few days after the move low battery on the remote has triggered attention of the monitoring center and service call was nice touch. I had more than one chance to verify that the system actually monitored. The service is always friendly, the cost is very reasonable and the whole system never failed in last 3 years. I have renewed my contract for the next 3 years based on my positive experience.

Approximate cost of services:
$30.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for your amazing review and for choosing SafeTech.
We are glad you are happy with our services.

Mike
Mike
11 reviews Ajax, ON
10/10

SafeTech system

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We put a SafeTech system into our new home and our positive experience started there. They were very honest and upfront with all the information and prices we can expect. The installation was great and very professional. We have had the system for a little over a year and they have been amazing. We have had zero issues. SafeTech is completely worth it, no question about it. You will not be disappointed.

Approximate cost of services:
$300.00
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Company Response

Thanks for the great review we really appreciate your business!

Johny from Saint Catharines
Johny from Saint Catharines
2 reviews Saint Catharines, ON
10/10

More Than 10 Years of Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We have safe tach alarm system at our business more then year, it is wonderful system for cheap rate. We shopped around but other company charge too much this company offering few free month of service. Also their customer service is very good and very helpful. We recommend to all this company.

Approximate cost of services:
$28.25
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Company Response

Sunny, thank you for many years of excellent service.

Andy Liu from Richmond Hill
Andy Liu from Richmond Hill
1 review Richmond Hill, ON
10/10

Home Alarm System

Sam is the guy helped me to choose a suitable package for my new home. Initially, I was not too sure what kind of package was right for my home. I asked Sam tones of questions on the phone for more than 40 mins.He was very friendly and knowledgeable. Most importantly his good attitude and patience are both beyond my expectation. He listened to me carefully and understood what's my concern. This customer service was the best experience for me so far. And Sam does not like other company sale person tries to push you hard to make a purchase.

Peter the installer was very helpful and explained everything to us. The work he has done was very professional and he cares about every single details. He is awesome.

Overall, money well spend. Thanks SafeTech.

Approximate cost of services:
$600.00
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Company Response

Andy, thanks for the great review. I will let Sam know how happy you are with him. Please let us know if you inquire any thing in the future.

David from Hamilton
David from Hamilton
2 reviews Hamilton, ON
8/10

Safetech will be there in a serious circumstance

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Safetech has proven very reliable for my wife and I who travel considerably... We often have friends watching our home - there's been our share of 'oops' s and low battery alarms which have always been dealt very professionally. This gives is utmost confidence that Safetech will be there in a serious circumstance

Approximate cost of services:
$0.00
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Company Response

We are pleased to hear that you can count on us in your serious circumstances.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Safe Tech Alarm Systems And Video Surveillance

**Special promotion on now: free alarm installation + 15% off the first year of monitoring** (valid for new installations only)

By strategically locating devices designed to detect intrusion, Safetech's acquired a unique ability to successfully protect both people and property. By blending together different security technologies and procedures we achieve the highest security standard possible with the lowest “rate of loss” among our clients in the industry.

Only by taking a comprehensive integrated security approach to the needs of our clients can the best results be achieved. For instance, statistically adding an alarm will reduce a chance of a ‘break and enter’ by 10x when compared with a home that has no alarm system. However, if you combine one or more surveillance tools together, such as an alarm system combined with video surveillance cameras, your chance of a ‘break and enter’ is reduced by 40x when compared with an unprotected property.

Furthermore, even if you do end up being a victim of a ‘break and enter’ the amount of property stolen is 50% less than it would be if the premise only had an alarm system. Compare this to a property that has little or no protection (no alarm or video cameras) the savings are even greater, with a total 80% reduction in loss of property value. Therefore, security surveillance tools work even better when used in tandem to prevent property loss and are a very effective way of deterring and reducing crime.

Good Protection Starts with Good Design

Safetech loss prevention advisors are trained to ensure clients receive proper security coverage using the significant arsenal of security tools and techniques they have at their disposal.

An advisor will begin first by having a detailed discussion with our potential clients to determine their specific application and security needs. Once an advisor is satisfied that they have an understanding of the clients needs a security solution will be recommended. There is absolutely ‘no obligation’ to follow any recommendation given and there is no charge for our security evaluation.

Good protection may start with good design but it can only be maintained with good monitoring and management procedures.Most people think that a 24 hour monitoring station exists solely to respond to emergency signals. However, equally important is the need to respond to no signals when one is expected, or to trouble signals coming from the control panel.

A trouble condition may arise when a client’s alarm panel fails to send its scheduled weekly test signal to the monitoring station, or, if it sends a signal indicating that the power has failed or the back up battery is low. “How quickly a security company deciphers and responds to these conditions is a true measure of the quality of their service”.

Sean O’Leary – President of Safetech Inc.

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CATEGORIES
Alarm Systems
PRODUCTS
DSC and Honeywell Brand Home and Business Alarm Systems, Security Cameras, CCTV, DVR, Window Bars, Access Control, and much more, GSM 3070. GSM 3060, GSM 2065, DSC 1616, DSC 1832, DSC 1864
SERVICES
Burglar, Fire & Flood Alarm Monitoring, Installation of Surveillance Cameras & Recorders, Card Access Control Systems, Article Surveillance Tags, Area Wide RFID, GPS Tracking, Medical Alarm (Personal Emergency Response Systems, Window Film, Window Bars & Gates, Security Keys, Door & Window Locks, Security Signs, Security Guards, Convex Mirrors, Computer Cages, Security Cable, Client / Employee Training, Fencing,Alarms, Security Systems, Surveillance Cameras, Alarm Systems, Security Cameras, Access Control, Security Alarm Systems, Smoke Detectors, Wireless Cameras, Video Surveillance, Home Security Systems, Fire Alarms, CCTV Cameras, Business Security, Home Alarm Systems, Home Alarms, Alarm Toronto, Burglar Alarm Systems, Guards, Bodyguard, Security Guard, Security Services, Private Investigator, Emergency Response, Office Security, Loss Prevention, Guard Dogs, Private Security, Event Security, Corporate Security, Security Guard Toronto, Mall Security, Security Guards Toronto, Security Guard Companies, Private Security Guards, Bodyguarding, Medical Bracelets, 24 hour monitoring, Digital video cameras, Fire alarms, Private Guards, security doors, security locks, locksmith, reinforcement door frames, door reinforcement, locks, alarms & video surveillance, Brampton home alarms, Burlington home alarms, Cambridge home alarms, Guelph home alarms, Hamilton home alarms, Kingston home alarms, Kitchener home alarms, London home alarms, Markham home alarms, Mississauga home alarms, Niagara home alarms, Oakville home alarms, Oshawa home alarms, Ottawa home alarms, Richmond Hill home alarms, St. Catharines home alarms, Sudbury home alarms, Thunder Bay home alarms Toronto home alarms, Vaughan home alarms, Waterloo home alarms, Windsor home alarms, Airdrie home alarms, Calgary home alarms, Edmonton home alarms, Red Deer home alarms, Vernon home alarms, New Westminster home alarms, Phoenix home alarms, Kelowna home alarms, West Palm Beach home alarms, Vancouver home alarms
BRANDS
DSC, General Electric, Honeywell. Paradox, GSM, ADEMCO, etc.
STYLES
Combining different security solutions together to achieve the 'highest rate of loss' in the industry.
SPECIALITIES
Free alarm installations, HD security cameras, uniformed security guards, card access, fire alarms, medical alarms, window bars and gates, security guard service and home automation (smart homes).
WEBSITE
https://www.safetechalarms.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
44
RETURN POLICY
One year parts and labour warranty or three year parts and labour extended warranty.
PAYMENT METHOD
Cheque, Visa, MasterCard, American Express, Pre-authorized Payment Plan
LICENSES
Security Guard License No. 10820898ULC Listed Commercial Type Alarm Systems
MEMBERSHIPS
Canadian Alarm and Security Association, Underwriters Laboratories of Canada, GTHBA (Builders As
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year parts and labour, Extended 3 year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.