Rusco Distributors

Windows & Doors Installation & Service
Vaughan ON L4K 1L3
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73%

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Reviews by rating (past 12 months)

Reviews for Rusco Distributors

Average customer rating:
8.9 10 (106 reviews)

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Jane turner from Etobicoke
Jane turner from Etobicoke
1 review Etobicoke, ON
10/10

awning

We contacted Sepio last year to get an estimate...Israel came out and measured plus gave a competitive price. The project got delayed until this year. We called again and they honored last years price. The job was completed on time and the awning is beautiful.
Today, it rained fairly hard, no leaks, it drained perfectly in the direction we discussed. Thank you for a job well done.

Jane and Paul Turner

Approximate cost of services:
$3,600.00
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Nancy  from Vaughan
Nancy from Vaughan
1 review Vaughan, ON
0/10

Pergola Cover

I have a signed purchase agreement/Invoice and paid a cash deposit of 50% of total cost on April 29th and was promised delivery 10-14 days. It is now over 30 days, and the owner will not return my calls. He had made yet another promise to delivery before THIS weekend and won't answer my telephone calls or emails. Too many excuses to mention as to why he is not delivering. Very very disappointed in this company who prides itself on TRUST?

Approximate cost of services:
$1,250.00
4 of 4 people found this review helpful.
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Company Response

Nancy, you are so sweet. We were discussing this matter for 13 (thirteen) months now – you first approached us on May 8th, 2012. After a year’s deliberating you had finally decided to proceed just as we moved to new premises - an exercise that took way too long. Your order suddenly became red hot rush. You preferred not to wait and got your down payment back in full, in cash. I fully agree that we didn't keep the promised delivery time, but from that to post such a review? Shame.
To the fact that we were not returning your calls – correct. If you call morning, noon and evening, looking for new answer each time – we get tired. Calling at weekend helps even less. We accept that each customer is a very special person, but calling on weekends does not serve any purpose – we are simply not here. We promptly attend to all calls on Mondays.

Bob from Scarborough-6281
Bob from Scarborough-6281
2 reviews Toronto, ON
0/10

Windows & Doors

We installed windows and doors throughout our home using Rusco. When we started to have some problems with the windows we contacted the owner for his assistance. Three weeks and many telephone calls and emails later, we are still waiting for some help. I can't believe that he refuses to get back to us after spending over $30,000!
Footnote: After putting this review up, Israel (the owner) finally got back to us. Washing his hands of the problem and telling us to contact the manufacturer.
Rusco did do a good job installing the windows, however, the courtesy of a more prompt response (less than 3 weeks) when we had problems would have made for a better experience overall.

Approximate cost of services:
$32,000.00
4 of 4 people found this review helpful.
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Company Response

Hi Bob. You indeed spent over thirty thousand Dollars with us over a long period, not to mention additional work we had done on your previous house. It shows that you appreciate quality in product and workmanship; otherwise you wouldn’t have used our services to that extent.
To the specifics – windows you refer to were made by Magic Window, an excellent product, but are serviced by them only. It was made clear to Joanne upon purchase, and were subsequently serviced by them. You got Magic Window contact information and product reference, so all you had to do was to call them where they would gladly assist. Too bad you didn’t go that route.
Further, if Joanne has the urge to scream at somebody she can practice it on you or the family dog, but please leave me out of it.

Faye Bourgeois from Etobicoke
Faye Bourgeois from Etobicoke
1 review Etobicoke, ON
9/10

Porch Enclosure

Rusco installed a porch enclosure for us. The design is perfect and enhances the appearance of our home. I am extremely happy with the results. The quality of the product is excellent, workmanship is good. There were a few minor issues, but they were resolved. I'm sure that if anything else were to crop up, a phone call to Rustco will fix it quickly. Thank you, Israel and Laura for all your good work.

Approximate cost of services:
$6,500.00
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Yvonne from Toronto
Yvonne from Toronto
1 review Toronto, ON
10/10

Front porch Awning

We had been looking for a new awning for our newly renovated front porch doorway. We had obtained a very reasonable quote from Rusco and the awning was installed promptly and beautifully. This was exactly what we needed ! Thanks! Thanks to Laura for all of your help too !

Approximate cost of services:
$2,200.00
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Steve Cree from Toronto
Steve Cree from Toronto
1 review Toronto, ON
10/10

Sunroom

We had been researching sunrooms for about a year and had received a few quotes. Not being satisfied, we checked Homestars and found Rusco Distributors. Jonathan was very organized and thorough. He answered our questions and made valuable suggestions. The price was reasonable. The work was done promptly. The worksite was kept clean. A job well done.

Approximate cost of services:
$25,000.00
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Gabriella Serpan from Oakville
Gabriella Serpan from Oakville
1 review Oakville, ON
10/10

Awning for back kitchen entrance

We received great service at a good price, not to mention the awning was absolutely beautiful. We just love it! We would highly recommend using this company.
Thank you Rusco Distributors!
G. Serpan

Approximate cost of services:
-$1.00
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Rick Allingham from Richmond Hill
Rick Allingham from Richmond Hill
3 reviews Richmond Hill, ON
1/10

New Front Door with sidelights

We had to wait 7 months for the door we ordered to arrive. A long time in my opinion. Call backs were infrequent from the vendor.

Well we finally received the door after 7 months of waiting. I have been asked by the vendor to remove this review, however I do not believe it would be in the best interest of otherrs to do so. That said the new door is quite nice with a few minor installation details to be cleaned up, such as a high threshold and the latch sticking.

There were problems with the lock as we reused are old hardware. Eventually this was more or less fixed yesterday. However after the service man left I found a piece of the internals of the lock on the carpet by the front door. It looks like a piece was broken off to make the lock work. It does seem to work but I am a little worried about the performance of the lock over time.

Approximate cost of services:
$5,000.00
3 of 3 people found this review helpful.
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Kathy Lakatos from Toronto
Kathy Lakatos from Toronto
1 review Toronto, ON
10/10

Carport

Our carport was installed on time, by two very skilled men, after receiving excellent suggestions from Israel, such as using a transparent panel over the window. I would recommend using this company to any of my friends. They were recommnded to us by a neighbour.

Approximate cost of services:
$4,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rusco Distributors

We offer doors, windows and other house envelope products, with unique value added: Specialization – we focus on a narrow field of expertise, and we do it well. We will not paint your house, do your bath or driveway. We take what we do seriously and we do it well. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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