Royal Deluxe Windows & Doors Industries

Replaced half of my windows and have had problems with them leaking. Receptionist would not forward my messages to the sales rep. Kept sending a technician who just drilled additional holes at the bottom of the window and accused me of leaving the windows open.Vinyl frames are bowing and becoming increasingly difficult to open and close. Now replacing all of the windows again.

This is the 2nd time I have had a problem with window which, this time, will cost me to repair (why). We initiated calling in October which was their "busy" season and on Dec. 3rd, they are still busy and we are not a high priority and may be serviced in 1-2 weeks. This company has not once returned or initiated a phone call in response to our numerous calls for updates and assistance. We are tempted to call the company that installed the remaining 90% of our windows to resolve the problem, rather pay a company with good service than one that couldn't care less about their customers.

I have called seven times so far to inquire about repairing a exterior door which was installed 6 years ago. I need a replacement part & understand that I may have to pay for it, but I can't get any information on whether Royal will repair it , or whether they can refer me to someone else to handle the repair, or where I can buy the part and repair it myself. Very frustrating.

Have been in Construction for 22 years. Very pleased with Royal Deluxe windows and doors. We are based in Northern Canada and require a high standard window and door for the elements. Thanks

Mr.Baram was extremely helpful and professional. He made good suggestions which improved my comfort and enhanced the value of my home. He followed up to make sure the work was done to my satisfaction
I would recommend this representative to anyone

Have to express special thanks to a salesperon Yuri, who was able to provide my family with a number of helpful advises during renovation , information provided by Mr Baram during selection process was extremely useful and his unic ability to provide his customer not only with an invoce for the future order but with an almost artistic sence of tase perfectly fit for each individual project.Thank YOu Yuri

Company representative provide us with the full explanation for windows and doors;gave usefull suggestion as well.
The crew was on time and cleaned up after job were done.
We are quite pleased with their work and would definitely recommend
to use this company.

The windows aren't closing. I am afraid the handle will brake of if I try to cranck it more, the outside paint is chipping of and the aluminium capping of the doorframe is warping. I have been trying to get in touch with Benny, he was the salesperson,to come and look at the problems we have, but so far he has not returned my call. It has been now 3 weeks and I am still waiting for a call. We spent a lot of money but we didn't get what we paid for.

they help me to select and understand the difference about all other products, so selection was easy and now i know the difference for them i was really confuse if i will like it but they gave me satisfaction garentee