Vicki Booth, proprietor of Roomscape, was recommended on the basis of which I hired her. She couldn't have made the experience more nightmarish if she worked at it. She doesn't return calls, disappears for weeks at a time, manages project through photos from contractor, no clear vision, no applications to show you the final outcome to expect, is not forward with information, does not work from budget, nor mindful of costs, recommends buying through her as you pay her costs when in fact she doubles the price unbeknownst to customer, bought a carpet for $400 in the States with six week waiting period when same one available in Canada for $145. In fact all shopping is done by pictures in emails, never in store. Incapable of removing herself and putting client first, so constantlt trying to superimpose her taste rather than working with customer's preference. Deferred design of closets and storage room to the incompetent contractor then tried to do it on hourly rate, charged for installation of blinds which cost should be included in price then requested same amount be paid to installer in cash. Extremely unprofessional, antiquated, incapable of providing cost saving projects. She doesn't provide contract at the outset, claiming later she did all along and provides one signed by her alone. Presumably in it she advises she charges $75 an hour to be billed at the end of the project, allowing her to incur expenses without the customer's right to manage her time. In the end we parted ways on acrimonious terms with job unfinished and many aspects having to be redone as individual pieces were fine, but put together did not work well.
- Approximate cost of services:
- $5,000.00