I hired Room at a Time from Homestars. Initially everything was great, they came in and did a great job on our kitchen, which was half the work, They had started doing some minor plaster work in preparation for our ceiling, then they stopped showing up completely.
I reached out a couple of times to see what was going on, but no response. I heard through one of my other contractors who was doing work in the house that they had run into some staff issues, so I offered to be flexible on the timing of the job, but it did not really help.
Anyway, this was disappointing and I will chalk it up to them having some internal issues, but it was unfortunate that he never got back to me when I did try to follow up.
EDIT/ Just noticed this response and wanted to add that:
- I contacted you at least twice by e-mail, and additional attempts by phone, to no response after you decided to vanish
- We had discussed the extra work at length and I was quite willing to compensate for the additional time
- The plastering was not sanded and not finished, also not done properly, as it corners require tape
- Pretty disappointed that you would post my name in a masked site, inappropriate
Lesson learned: I will make sure to hire Homestars contractors whose ratings are driven mostly by reviewers with more than 1 review in future.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
That's correct Simon.I did run into a snag with man power and timing leading up to the holidays.And I do feel bad.It was only 1 email you sent me as I looked back now in my emails. You forgot to mention the rest of the work (back hall,laundry room,doors & trim )that was completed and extra work we had to do to these areas . The minor repairs on the 1 ceiling was major and not minor as you mentioned.It was addressed(3 extra site visits) and fixed just not sanded,primed and painted. Hopefully your contractor was able to finish. We did leave enough paint for that project .My appologies