Roger's Security Systems Inc

Alarm Systems
ON L7L 5L6
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HomeStars
Alarm Systems
Roger's Security Systems Inc
Star Score
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33%

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Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Reviews for Roger's Security Systems Inc

Average customer rating:
3.2 10 (12 reviews)

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Private User
Private User
Private User reviews Dunnville, ON
0/10

Security

Alarm Systems review in Dunnville

Rogers just suddenly stop all security leaving me to monitor who can I get to monitor and will they use equipment already bought

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Hello,

Please make sure that you are not confusing us with Rogers Smart Home Monitoring. We would NEVER shut off monitoring to a client for any reason short of a systems malfunction that we have no control of. If you are one of our customers, please give us a call at 905-319-3244 and we would be more than happy to rectify this issue for you promptly!

If we have been mistaken with Rogers Smart Home, I kindly request that you make an amendment to your review as these sites really do tend to persuade potential clients from using our services.

Thank you and have a great day!
RSS Staff

Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Worst security system!

Alarm Systems review in Richmond Hill

Poor User Interface

Inadequate Monitoring

Outdated Technology the cameras have at least a 10-20 sec delay, someone can break it without you seeing them on the screen, worst security

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
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Company Response

Good day,

I do apologize for your inadequate services! Please let me know if you have any questions or concerns that we might be able to assist you with. Our local office number for the Burlington/Toronto area is 905-319-3244. If we can help you out in any way please, do not hesitate to reach out.

Have a great day!
RSS Staff

Shotta in Scarborough
Shotta in Scarborough
1 review Toronto, ON
0/10

Rogers Home Monitoring

Alarm Systems review in Toronto

Do not get the ROGERS HOME MONITORING. Absolute garbage. Doesn't work properly and then when you call to get trouble shooting, they can barely help. Very poor customer service. The camera stopped working during a power outage. I tried to get it working again, and it didn't work. Also rogers will charge you an early cancellation fee. DO NOT GET THIS IF YOU WANT TO BE STUCK ON A CONTRACT.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Good day Shotta,

Please give us a call at 905-319-3244 and we will be sure to show you the difference between Roger's Security and Rogers "smart" home monitoring. We are a small family owned business in the Burlington area and are not associated or affiliated with Rogers Telecommunications. We pride ourselves in customer service with an easy to deal with staff regarding warranty repairs/replacement, power outages and malfunctioning equipment with prompt response and reconciliation to all of our clients.

Also, we don't charge early cancellation fees if that sways you to come and check us out! I promise you will not be disappointed with our services!

Thank you and have a great day!
RSS Staff

wei in Scarborough
wei in Scarborough
0 reviews Toronto, ON
0/10

Home monitoring

Alarm Systems review in Toronto

Poor customer service, long hours waiting time to talk to, most of the time not working,

Approximate cost of services:
$550.00
1 of 1 people found this review helpful.
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Company Response

Good day Wei,

We apologize for the inconvenience caused to you by your inadequate system. I believe we have been mixed up with Rogers Telecommunication, or Rogers Smart Home Monitoring. We are a small family owned business based in Burlington Ontario and only have 2 members of our staff who answer the phone. ALL phone calls get answered promptly and if a call does go to voicemail, we pride ourselves on our service and ALWAYS make sure to call our clients back, no matter the issue.

If you would like some more information on the security services we provide, I encourage you to call our office at 905-319-3244.

Thank you and have a great day!
RSS Staff

Private User
Private User
Private User reviews Toronto, ON
0/10

Poor security system

Alarm Systems review in Toronto

Poor system, screen, app. Too slow for anything alarmn system keeps getting frozen.

Alarm went off because the screen was frozen and were unable to dwactivate it, police came up and got a charge in the bill.

We got wifi bulb, cameras, wifi deadbolt. All low qualitt close to useless espcially the system itself and the deadbolt. Honestly put your money elsewhere. I still have to keep dealing with this for one more year and cant wait to get right of it.

Poor product overall vwry dissapointed.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Where are you located, this system seems to be a Rogers Smart home system from what you are describing in your review. We are Roger’s Security Systems in Burlington Ontario.

Private User
Private User
Private User reviews Calgary, AB
0/10

STAY AWAY

Calgary

Stay away from these guys, absolutely horrible service.
My alarm tripped this morning because their key pad wasn't communicating with the system.

I waited over 4 minutes for someone to actually call and check if everything is OK. Then I got a text message telling me to call them, so I call then the lady puts me on hold. (Remember this could have been an actual dangerous satiation and in 6 to 7 minutes a lot could happen) yet she puts me on hold..

Now as I am writing a review, I have been on the phone for 1 hour and 45 minutes and still waiting, I talked to 7 different people so far to complain.

I am canceling my service, this is not the right company

Approximate cost of services:
$700.00
1 of 1 people found this review helpful.
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Company Response

Can you please tell us from what area your calling from, are you with Rogers smart Home monitoring or with Roger's Security out of Burlington.

Ms in Surrey
Ms in Surrey
1 review Surrey, BC
0/10

Stay away!!!

Alarm Systems review in Surrey

Was quoted 44.99 / month... received a bill for more than 350.00 , without the installation being completed. Then they adjusted the bill and said we still owed more than the initial quote!! Stared charging us 76$/mth

Approximate cost of services:
$207.00
1 of 1 people found this review helpful.
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Company Response

Hi Ms,
I think your posting on the wrong company. We are Roger's Security Systems in Burlington Ontario and aren't part of Rogers Smart Home Monitoring.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
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More about Roger's Security Systems Inc

We are a family owned business based in Ontario who pride ourselves on timely and accurate service based in installation and monitoring of security systems, access control and camera systems. We can cover any job from a condo or small home to an elaborate home or commercial industries. We also ...
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