Carpet installers did a GREAT job, and were very polite and easy to work with. Tile installers did a GREAT job and were polite and easy to work with. The Hardwood installer (Billy) was the one to bring the rating down. He walked off the job 2 times, he started to install the hardwood wrong way.. had to remove the portion wrongly installed, took lots of cigarette breaks and ran out of wood for the installation. It took One month to install a wood floor for about 500 square feet because they had to reorder more wood from the manufacturer. Billy was argumentative and intimidating. I would use Ritson for carpet and tile.. in a heartbeat., but would NEVER use them for Hardwood installation if Billy was the installer. It was my worst experience dealing with any company in all the renovations we completed since owning a home. They would have been a 10 our to 10 without the hardwood installation. Thank god we had Joe from Ritson tile overseeing this, or the job would have never been done to satisfaction.