Rainbow Aluminum & Vinyl Products Ltd

I wanted new windows including new window frames and I told them this. They told me that I had to notify the sales person of this even though I told the guy that was measuring for them. The new windows came in even though I was assured that the frame was going to be replaced. They placed the new windows on top of the old frames. They told me to just paint the old frames and they would look great....but they don't. The "R" value is the same because their is a draft around the new windows.