I ordered 5 piece appliances from Quan. I was notified that the refrigerator that I wanted was out of stock so they upgraded the refrigerator for me free of charge. After the delivery of the 5 appliances, I compared the model number of each of the item with the invoice and noticed that the clothes washer delivered was a lower model than the one listed on the invoice. I called Quan to ask about this and their reply was that since they upgraded my refrigerator, they had to give me a lower model for the clothes washer. I understand they wanted to offset their costs of the refrigerator by giving me a lower model of the clothes washer. They didn't inform me or ask for consent of the lower model clothes washer until I found out this on my own. Their way of doing business is not appropriate and extremely unprofessional.
- Approximate cost of services:
- $7,500.00