I have never dealt with such a terrible customer service! I definitely do not recommend ADT-Protectron to anyone.
I called to make an upgrade to my chalet's alarm system more than a month ago and since then had to call ADT-Protectron over 5 times and each time was on the line for over 40 minutes. They kept transferring me from one department to another. After over 5 weeks, I finally got an appointment and drove up to my chalet (1 hour away - took the day off work). The technician showed up but didn't have all the material!!! I was furious and when I called to file a complaint, I was once again transferred from one department to another. I spent an HOUR AND A HALF on the line and they ended up saying that they couldn't do anything about it!!! I will be cancelling my service with ADT-Protectron in the next month.
- Approximate cost of services:
- $43.00
- Company Response
Dear customer, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you