Adt Protectron - Out of Business

Formerly Protectron Security Services
Alarm Systems
Montréal QC H1P
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HomeStars  >  Alarm Systems in Toronto  >  Adt Protectron - Out of Business  >  BE VERY VERY CAREFUL WITH THIS COMPANY
Private User
Private User
Private User reviews Langley, BC
0/10

BE VERY VERY CAREFUL WITH THIS COMPANY

I called ADT and one technician came who was friendly and work fast. My house is under big renovation when he came. I told him very clear it may take few month to get renovation done. I’d like to check the wiring and set up the alarm system. I will active it whenever the house ready. He said ADT would only charge around $100 installation fee and I can cancel it anytime if I don’t need that. He got me to sign a contract and told me that it is for installation. Everything sounded right and reasonable. I was busy with renovation on that day, didn’t read the paper clearly, just signed it. The nightmare stared since then. ADT sent me invoice of $628.37 right away, which is $150 installation fee plus 1st year charge of $450. I was shocked and told them I didn’t need the service yet and my house is still under renovation. However, they kept calling me, threatened to send my case to collection. The other shock news is they said I signed 3 years contract. If I stopped the service now, I have to pay the extra balance of $1,109.84! Please be very careful when you dealing with this company, otherwise you may lost a money in a second.

Approximate cost of services:
$1,700.00
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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you