Adt Protectron - Out of Business

Terrible company! Horrible customer service! Back in April of 2016 I called to get a home security system installed in my home which I was moving into in June of 2016. I explained to the sales rep the layout of my house and how many windows and doors would require a sensor to get the best protection for my home. He advised me that he would be happy to put in the order, and I picked an install date. On June 11th the installation tech came to my house without all the equipment agreed on in April. When I asked him about it he advised me that the sales rep had put in an order for a system upgrade and used the info from the existing system which was owned by the previous owners, and did not put in the order as a new customer. I was rather surprised by this and said that I would follow up with the sales rep. The sales rep, Greg called me that same day and apologized for HIS error and proceed to tell me that if I wanted the equipment originally agreed upon with my 5 year commitment then I would need to pay an additional $350.

On June 15th, four days after the install of the equipment I called to cancel and have the equipment removed. As I was within my 10 day buyers remorse period this should not have been a problem. I spoke to someone who confirmed that the order for the cancellation was put through and I would receive a call within 48 hours from the installations department to schedule a date for the tech to come in and remove the equipment.

On June 17th, 2 days after the cancellation I called back and spoke to Joel who advised me that the cancellation order had not been "approved" but that it would be cancelled as requested. I requested to speak to a supervisor who further confirmed that the cancellation request had been ordered, and then he put me through to installations to set a date to have the equipment removed.

On June 23rd, I had a tech come in and remove the equipment, and on the same day I received a bill for 2.5 months of invoicing!!! When I called the billing department they advised me that an order for a cancellation had NOT been put through! 4 calls and an abundance of time wasted, and not one person had done their job but promised me on several occasions that they had!

On June 24th, I spoke to someone in cancellations who confirmed that an order for cancelling had not been put through, and that he would take care of it. I called him at 9:00 am and as of 9:33 am all I've received is poor customer service, reps that will tell you anything to get you off the phone, and I am now waiting for yet another phone call from their Sales Department because apparently this is a process to cancel your service!

This has been by far the worst experience I've ever had with any company, and I highly suggest that nobody goes to them for their home security needs. There are 100% better companies out there!!!